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O2 refusing to end a contract even tho the person is in a old people's home with dementia they put her in a contract whilst in the home
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I'd suggest a formal complain via their complaints procedure, but slainte caragh might be able to give more definitive advice than I.COMPLETING AN N180 DIRECTIONS QUESTIONNAIRE (SMALL CLAIMS TRACK) GUIDE
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Hi,Originally posted by Guest View Post
I am gonna need a bit more information (as you will too) to help!
1: You say they "put her in contract", how was this contract taken out and what was it for?
2: What was the contract for, and who took it out?
3:When was the contract due to expire?
4: Have you sent an SAR request to O2 for the notes on the account?
I am working mad hours this week so kindly forgive any delay in answering, I WILL help you though jaguarsuk can you keep tagging me if I miss this please?PLEASE NOTE: I work irregular hours including nights and sleep in shifts. If I have not responded in 48 hours, please ask an admin to Messenger me!
"If you ever feel alone, remember, I am just the other side of the rainbow, or just south of the North Star. Whichever is closer." - A.J Murphy. 17/3/1974 - 16/03/1997 (RIP babe <3)Comment
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