Tweet
Hi
Apologies, but I'm not sure what topic this comes under.
I recently moved and I really won't bore you with everything that happened with the removal company - but it ended up me having to use 3 separate ones in the end. I moved from Herts to Cornwall (250 miles approx). The first company cost me £3,800. Their quote came through a removal quote company. I only went with them (they were in Essex) as they said they could move live animals. When they turned up in a 7 tonne lorry (which originally was supposed to be 2 luton vans), it was airtight and my animals would have probably died if we had gone ahead. We had to then pay £862 to get a proper animal transport company. These cowboys turned up the next day with 2 luton vans, but said they couldn't get everything in. By this point the price had doubled.
They had my animal cages on their lorries and it was around 2pm before they left to go to Cornwall. They didn't tell me that their boss had told them to go back to the depot as it was too late to get to Cornwall now and they all had to work the following day. It was only when we pointed out that the animals could not stay in carriers all night - and they had the carriers - that the Logistics Manager said he would have a think and get back to me. I got to Cornwall (the animal transporters had beaten me to it and left the animals in the house for me and they also had to work the following day), and hadn't heard from the movers. At 11pm one of the lorries turned up but didn't have anybody to help him. I had to help him carry cages and hutches in and he had my baby grand piano, so had to wait for the 2nd lorry to come, which was at 1.15am. The 2nd lorry put the remaining cages everywhere in the house and left them there for me to sort out and put back together. They shoved the remainder of my possessions - including the piano, in the garage and left. They also left a mess on the pavement which I had to clear up. I finally got to bed at 9am the following day after putting together the animal accommodation and getting them back in.
A couple of days later, my legs of the piano suddenly arrived without any correspondence from them - battered in a courier box.
I contacted them to complain but they never responded. They are not part of an ombudsman or mediation company.
The 2nd mover wasn't as bad but it was still a disaster, They are part of an ombudsman and mediation company though, so I have complained via them.
The 3rd mover was appointed to pick up the stuff left by the 2nd, but I have no complaint against them.
The total cost of moving 250 miles was £7,300 using all of the above.
My question is how can I sort out my complaint to the first mover if they are not part of an ombudsman? My CAB only has a telephone number and it's too complex to go through it, and I can't take time off work to see them (they are a long way from where I live).
Is legal action my only option, and what would be the chances of me winning?
Apologies, but I'm not sure what topic this comes under.
I recently moved and I really won't bore you with everything that happened with the removal company - but it ended up me having to use 3 separate ones in the end. I moved from Herts to Cornwall (250 miles approx). The first company cost me £3,800. Their quote came through a removal quote company. I only went with them (they were in Essex) as they said they could move live animals. When they turned up in a 7 tonne lorry (which originally was supposed to be 2 luton vans), it was airtight and my animals would have probably died if we had gone ahead. We had to then pay £862 to get a proper animal transport company. These cowboys turned up the next day with 2 luton vans, but said they couldn't get everything in. By this point the price had doubled.
They had my animal cages on their lorries and it was around 2pm before they left to go to Cornwall. They didn't tell me that their boss had told them to go back to the depot as it was too late to get to Cornwall now and they all had to work the following day. It was only when we pointed out that the animals could not stay in carriers all night - and they had the carriers - that the Logistics Manager said he would have a think and get back to me. I got to Cornwall (the animal transporters had beaten me to it and left the animals in the house for me and they also had to work the following day), and hadn't heard from the movers. At 11pm one of the lorries turned up but didn't have anybody to help him. I had to help him carry cages and hutches in and he had my baby grand piano, so had to wait for the 2nd lorry to come, which was at 1.15am. The 2nd lorry put the remaining cages everywhere in the house and left them there for me to sort out and put back together. They shoved the remainder of my possessions - including the piano, in the garage and left. They also left a mess on the pavement which I had to clear up. I finally got to bed at 9am the following day after putting together the animal accommodation and getting them back in.
A couple of days later, my legs of the piano suddenly arrived without any correspondence from them - battered in a courier box.
I contacted them to complain but they never responded. They are not part of an ombudsman or mediation company.
The 2nd mover wasn't as bad but it was still a disaster, They are part of an ombudsman and mediation company though, so I have complained via them.
The 3rd mover was appointed to pick up the stuff left by the 2nd, but I have no complaint against them.
The total cost of moving 250 miles was £7,300 using all of the above.
My question is how can I sort out my complaint to the first mover if they are not part of an ombudsman? My CAB only has a telephone number and it's too complex to go through it, and I can't take time off work to see them (they are a long way from where I live).
Is legal action my only option, and what would be the chances of me winning?
Comment