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Re: credit agreement with insurance providers
just recieved
Good evening,
Thank you for your email.
Please find attached a copy of your motor welcome letter, which was issued to you on the 05/06/2015 at 14:50 to the email address that you had provided to us.
In the email attached is all the policy information as well as your cover note.
The 14 day cooling off period is effective from when you receive these documents. As the documents were emailed to you on this date, this is when your 14 days are effective from.
You requested cancellation on 29/06/2015, you were therefore 9 days out of the 14 day cooling off period, so full cancellation fees apply.
You also stated that you are ‘’yet to receive any documents ‘’. However, you had signed & returned the proposal form, credit agreement & certificate surrender form, which were all enclosed within the motor welcome letter on the 22/06/2015.
As previously advised, the full cancellation fees apply. The cancellation debt is £196.76. we do not expect you to make this payment all at once. We can offer to set up a payment plan.
You will need to call the office to discuss this.
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I had no attachments.
My credit agreement came via post and I signed and photographed this on my iphone and sent it back, no policy documents came with this.
date was 16.7.2015, even if they did send me docs after i, I would have been within my 14 days at that time.
just recieved
Good evening,
Thank you for your email.
Please find attached a copy of your motor welcome letter, which was issued to you on the 05/06/2015 at 14:50 to the email address that you had provided to us.
In the email attached is all the policy information as well as your cover note.
The 14 day cooling off period is effective from when you receive these documents. As the documents were emailed to you on this date, this is when your 14 days are effective from.
You requested cancellation on 29/06/2015, you were therefore 9 days out of the 14 day cooling off period, so full cancellation fees apply.
You also stated that you are ‘’yet to receive any documents ‘’. However, you had signed & returned the proposal form, credit agreement & certificate surrender form, which were all enclosed within the motor welcome letter on the 22/06/2015.
As previously advised, the full cancellation fees apply. The cancellation debt is £196.76. we do not expect you to make this payment all at once. We can offer to set up a payment plan.
You will need to call the office to discuss this.
-----------------------------------------------------------------------------------------------
I had no attachments.
My credit agreement came via post and I signed and photographed this on my iphone and sent it back, no policy documents came with this.
date was 16.7.2015, even if they did send me docs after i, I would have been within my 14 days at that time.
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