Complaints on banking and credit cards up as total complaints fall by 7%

[Legal Beagles]

Overall complaints decreased by 7% compared to the previous six months and by 12% from the same period last year.

http://www.fca.org.uk/news/complaint...omplaints-fall

[Amethyst]

Re: Complaints on banking and credit cards up as total complaints fall by 7%

Complaints data

_{Last Modified: 30/03/2015} We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.
Financial firms provide us with data every six months about the complaints they have received, what these were about and how they have dealt with them. The firms also have to publish this information themselves.
Making a complaint to a financial services firm is a free and straightforward process that you can do yourself. Find out more about how to complain.
Complaints from July to December 2014

Consumers made a total of 2.18 million complaints to firms in the second half of 2014. This is 7% less than those made in the first half of the year.
Payment protection insurance (PPI) makes up 48% of this with just over 1 million complaints. However the total number of PPI complaints fell by 177,981.
Aside from PPI there was an increase in complaints of 1%, mainly caused by an increase in complaints about banking and credit cards. Complaints for most other types of products decreased- find out more in the Most complained about products table below.

Click to enlarge
Most complained about firms

We use the data that firms provide us to show you how many complaints each one has received, where it was 500 complaints or more in the reporting period. We also show details of how many complaints were closed, how many of these were upheld and how quickly they were dealt with.
You can find out how many complaints a firm received or see the table below for the firms that received the most complaints in the second half of 2014.

Barclays Bank Plc	276,626	-1%
Lloyds Bank PLC	242,782	-8%
Bank of Scotland plc	231,869	-13%
HSBC Bank Plc	152,148	16%
National Westminster Bank Plc	126,507	-10%
Santander UK Plc	124,829	-8%
MBNA Limited	103,328	-11%
The Royal Bank of Scotland Plc	74,455	-2%
Nationwide Building Society	53,842	-20%
Capital One (Europe) plc	51,033	-15%

*Change between Jan-Jun 2014 and Jul-Dec 2014.

Most complained about products

We also publish data that show the total number of complaints there have been about different product groups, types of firms and the reason for the complaint.
You can see the number of complaints according to product type and what was the reason behind the complaints. The table below shows the most complained about financial products.

Payment protection insurance	1,058,918	-14.4%
Current accounts	385,818	22.5%
Other general insurance	318,326	-0.2%
Credit cards	109,487	-14.3%
Savings (inc Cash ISA) and other banking	84,352	-5.4%
Other regulated home finance products	65,083	-13.2%
Unregulated loans	26,142	-15.7%
Personal pensions and Free Standing Voluntary Contributions (FSAVCs)	23,534	-19.3%
Endowments	21,391	-20.3%
Other decumulation, life and pensions	14,728	-15.5%

*Change between Jan-Jun 2014 and Jul-Dec 2014.



*Change between Jan-Jun 2014 and Jul-Dec 2014.

[Fred]

Re: Complaints on banking and credit cards up as total complaints fall by 7%

It would be nice/useful to see the complaints to number of consumers with that product ratio.

http://www.fca.org.uk/firms/systems-...ata/firm-level