CAB supercomplaint on cold calls and upfront fees DMC,CMC,brokers etc

[Legal Beagles]

The OFT has received a super-complaint from Citizens Advice relating to marketing and charging practices which Citizens Advice suggests may be used by businesses offering credit brokerage and debt services.

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[Amethyst]

Re: Citizens Advice submits super-complaint to OFT

Citizens Advice has identified two business practices which it has asked the OFT to look at. They are:

• Firms cold-calling consumers by telephone and text to promote consumer credit products and ancillary services, including debt management.
• Firms taking upfront fees for credit services, often by persuading consumers to give them their banking details, sometimes taking unauthorised deductions.

The OFT will now consider the issues raised in the super-complaint in order to establish whether or not any feature, or combination of features, in the relevant market is or appears to be significantly harming the interests of consumers.
The OFT will shortly invite interested parties to provide any evidence which may be useful to its assessment. It will publish a response to the super-complaint within 90 days.






Funnily enough I asked WhichAction the other day about making a supercomplaint on these issues and they said no, probably they already knew CAB were doing lol....shall I put us down as an interested party ??