Kellys Vegies Court Claim

[leclerc]

Re: Kellys Vegies Court Claim

Did you send him the updates and did he agree to them, let alone know about them?

Also could you point me to the clause in your contracts which allows you to vary the terms?

Could it be under the term to do with pricing ie that it might fluctuate?

[Amethyst]

Re: Kellys Vegies Court Claim

This bit Nattie?

For details of our prices concerning the full range of products on offer, please log in to your account. Prices
may change without notice and as such the cost of our deli products may fluctuate depending on daily
market value.

I don't believe so, that is just the pricing of deli products.

[EXC]

Re: Kellys Vegies Court Claim

Could it be under the term to do with pricing ie that it might fluctuate?

This?

For details of our prices concerning the full range of products on offer, please log in to your account. Prices may change without notice and as such the cost of our deli products may fluctuate depending on daily market value.

It only deals with prices, not cancellation. I'm not sure it isn't an unfair term anyway as it's a subscription service that ties you in to prices that he can change at will.

[Guest]

Re: Kellys Vegies Court Claim

This?



It only deals with prices, not cancellation. I'm not sure it isn't an unfair term anyway as it's a subscription service that ties you in to prices that he can change at will.

Yes I can change prices at my own will. Prices vary each day when dealing with fruit and veg. If you are not happy with our prices, customers are now welcome to leave without notice..

[PAWS]

Re: Kellys Vegies Court Claim

Do you think comments such as the following are appropriate when trying to resolve a customer dispute?

Let's see if he has a phone bill to show and than sneakily contact their bank.

These seem to be excessively defensive, aggressive and would indicate you do not believe or indeed trust the customer’s version. I have studied and been involved in consumer affairs for many years and have never seen such a badly worded response to a customer complaint.

My opinions are my own and do not, in any way reflect those of the site owners or other members.

[Guest]

Re: Kellys Vegies Court Claim

EXC,
I will not post you a link to my new terms as you and your beagles have made it your mission to try and catch me out and victimise everyone else (as per my review)
Perhaps focus your attention on Mr Thompson's unreasonable behaviour of disputing a payment with his bank without attempting to resolve this with myself, the merchant, first. To raise a chargeback, the customer would have had to have lied to his bank stating that he didn't recognize the transaction and had no dealings with our service despite having received a delivery. If he had stated that he did recognize the transaction the bank would have asked him to get in touch with me in writing and allow me two weeks to respond. When asking him why he disputed the payment, he didn't even bother giving me any reason and rather insisted that I take him to court. Doesn't leave me with much choice

[Amethyst]

Re: Kellys Vegies Court Claim

Do the bank not give you 60 days to raise an objection to the refund ?

[Guest]

Re: Kellys Vegies Court Claim

Do you think comments such as the following are appropriate when trying to resolve a customer dispute?

These seem to be excessively defensive, aggressive and would indicate you do not believe or indeed trust the customer’s version. I have studied and been involved in consumer affairs for many years and have never seen such a badly worded response to a customer complaint.

I attempted to resolve with him over the phone. He hasn't come on this forum to try and attempt to resolve his complaint. I have an email address and phone number if he wants to do that so please spare your quick judgements and look at the facts. Whatever you claim to have studied, he's come on here to interact with [edit]. I am now at a loss, have bills to pay, court fees to pay, chargeback fees to pay. If I had more respect for you lot, then I would perhaps word my comments differently.

[Amethyst]

Re: Kellys Vegies Court Claim

He has had a court claim brought against him and has asked for help in dealing with it. Court procedures are quite alien to some and we can just help guide people through the process. If you'd notice my response to his post I have asked him some questions in order to ascertain the full situation.

You are starting to become abusive again, which really doesn't help matters.

[Guest]

Re: Kellys Vegies Court Claim

Do the bank not give you 60 days to raise an objection to the refund ?

Only in some cases will WorldPay query what the payment is for. But there are some cases when I am not given a chance to defend the chargeback, such as this case.

I have had another customer last month for examply who has disputed payment for 7 boxes, leaving me short changed by quite a lot. Her number doesn't work and she doesn't respond to emails nor has she offered any communication regarding why she has disputed her payments. This case as well as Mr Thompson's case is as far as i'm concerned, a theft. I have a mortgage to pay, a toddler to feed and wife to support. Dont think for once that what these people are doing is legitimate.

[Amethyst]

Re: Kellys Vegies Court Claim

Thank you.

Were those boxes that were delivered to the customer, or 'wastage' ?

I sympathise with you in some respects, running a small business is bloody hard, I've been there myself - and yes worldpay can be a pain in the bum. It is just the customer service you need to work on. You have moved your website presumably for a fresh start and we've respected that. But if people have complaints. genuine complaint, then we will always try and help where we can.

[Amethyst]

Re: Kellys Vegies Court Claim

I know you feel a bit hard done by, but it really doesn't help when we are currently helping one of your customers prepare documents for submission to court where you have sued her for 'slander' for posting a review - which was actually quite complimentary of your products and service, just not your customer care skills, or your onerous terms ( which you have now changed following the ASA ruling ).

[wales01man]

Re: Kellys Vegies Court Claim

What is the turnover of your company? you seem to be making a rather big fuss of a few pounds your actions to me are driving customers away and getting you very bad publicity .

[Guest]

Re: Kellys Vegies Court Claim

What is the turnover of your company? you seem to be making a rather big fuss of a few pounds your actions to me are driving customers away and getting you very bad publicity .

Not enough for me to waive hundreds of pounds worth of reclaimed payments for goods delivered. A big necessary (though wouldn't use the term fuss), unless you want to help me pay my suppliers invoices and business rent. Nothing is free.

I cannot believe this Mr Thompson has stated in his first post that we have spoken previously and that I screamed at him because he said the food was not nice. What are we, six year olds now? Relish this post for all those who believe this story.

[Amethyst]

Re: Kellys Vegies Court Claim

Kelly, If this was the first time we had heard from people about your attitude on the telephone to people who call to complain or cancel then we might have some sympathy for your view, however it isn't a one off is it... far from it. I don't think everyone who has said similar is in collusion against you, do you ?

I'd suggest concentrate on building your business back up and treating customers with more respect - I'm sure I said this last time you came on here. Continually posting on here isn't helping. If you carry on the same way you have done before your fresh start is just going to go the same way isn't it? Learn from your mistakes and you will be okay. Honestly.

Sharon
xx