The FSA's Discussion paper 10/1 is entitled 'Consumer complaints (emerging risks and mass claims)'. It was published in March 2010 and the period for responses closes on 10 June 2010.
Introductory documents
Newsletter [ PDF ]
Press release:
New joint committee proposed to enhance consumer protection
Discussion paper
DP10/1: [ PDF ]
Consumer complaints (emerging risks and mass claims)
Response
Online response form
Response Paper will be available at the end of the consultation process
Other relevant information
FSA Handbook
Introductory documents
Newsletter [ PDF ]
Press release:
New joint committee proposed to enhance consumer protection
Discussion paper
DP10/1: [ PDF ]
Consumer complaints (emerging risks and mass claims)
Response
Online response form
Response Paper will be available at the end of the consultation process
Other relevant information
FSA Handbook