Exposed: energy giant cheats its customers

[EXC]

Exposed: energy giant cheats its customers

http://business.timesonline.co.uk/to...cle3690034.ece


Inside the cheating world of Npower’s rogue sales teams
http://business.timesonline.co.uk/to...cle3689797.ece

[enaid]

Re: Exposed: energy giant cheats its customers

I wrote this on here on 25th Feb, I can't wait to be rid of them now.

This is exactly what happened to me with NPower.
I had a chap for a full hour with all my bills out and he with his calculator and he told me I would be much better off with them than British Gas.
I was changing suppliers anyway, one thing I object to more than anything is being lied to and this is what the chap did. I also told the lady on the phone that they had lied when they tried to amend my DD's.
As for British Gas I wouldn't return to them, even if it meant I had to rely on candles and a coal fire.
So that was my reason for changing suppliers and Spark came up hence the question on here.
I can't see them giving me such a big saving TBH, but even if its only £100 per year it's something. I also get the satisfaction of telling NPower what I think of them when they ring to see why I am changing.

[ByTheWay]

Re: Exposed: energy giant cheats its customers

One salesman, Aneel Khan, an acting manager, repeatedly denied to residents they would be changing suppliers if they signed his consent form. He insisted, untruthfully, that since he worked for “the electricity board” his company owned all of the others. “We’re coming from the electricity board, the board who controls all the companies – British Gas, EDF and Npower, right?” he said. The companies he mentioned are rivals.

The bit in red was said to me by Npower on my doorstep last year, cheeky git I told him I wasn't stupid! Both them and British gas have been round here canvassing plenty of times and neither will get my custom! When I moved into my house BG tried to take me to court for a measly £6...and I wasn't ever with them! Like enaid, I get plenty satisfaction from telling them what I think of them

[argentarius]

Re: Exposed: energy giant cheats its customers

I wouldn't ever consider switching energy suppliers based on what a doorstep seller tells me. But it's easy to see why others are taken in, particularly the elderly or vulnerable.

[enaid]

Re: Exposed: energy giant cheats its customers

I wouldn't ever consider switching energy suppliers based on what a doorstep seller tells me. But it's easy to see why others are taken in, particularly the elderly or vulnerable.

I wouldn't honestly see myself as either elderly or vulnerable tbh.
I had always turned people away before, the particular guy who came to my house was very convincing, both vocally and in fact on paper, he showed me the workings out in fact.
It was only after my first quarterly bill that the DD's were nearly upped by another 50% and in fact were no cheaper than British Gas.
I hate being ripped off and I hate being lied to even more, so I will never entertain NPower or indeed British Gas again no matter how cheap they are.

[argentarius]

Re: Exposed: energy giant cheats its customers

I said particularly. I didn't mean that you were necessarily either.

Obviously good salesmen can sell ice to Eskimos, as the expression goes.

Which is why IMHO it's best to send them away with a flea in their ear before they have chance to convince you.