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If you are looking to get a passport and need urgent help please contact
Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.
Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Weekends and public holidays, 9am to 5:30pm
Find out about call charges
Get a passport urgently
You must book an appointment at a Passport Customer Service Centre if you’re in the UK and need a passport urgently, eg within a month. After the appointment, you can get your passport the same day or within a week.
Choose the service you want to use
You can’t use these services if you’re applying online or for certain types of passport – eg a first adult passport.
The Premium service means you’ll get your passport within 4 hours of your application being accepted. You must go to the Passport Customer Service Centre to collect it.
The Fast Track service means your passport is delivered to your home address within 1 week of your application being accepted.
Use the Post Office Check and Send service, or apply by post or online if you don’t need your passport within a month.
You must arrive no more than 10 minutes before your appointment.
Call the Passport Adviceline 0300 222 0000 to book an appointment at a Passport Customer Service Centre.
Fast Track 1-week service
Your passport will be sent to your home within 1 week (not including bank and public holidays).
To get your passport within 1 week, you must supply all your completed forms and supporting documents to Her Majesty’s Passport Office at the agreed appointment.
If you’re replacing a lost or stolen passport you may need to attend an interview, and your application may take longer.
You may also need to be in to sign for the delivery of your passport.
Your appointment
You must bring a completed application form and supporting documents to your appointment. Get a passport application form and guide on how to fill it in from a Post Office.
Your application may be delayed if there are mistakes on your form, or you don’t provide the necessary documents at your appointment.
Another person can go to your appointment and collect your passport if you’re unable to (as long as you’re in the UK at the time). They must bring:
They must also take the application receipt if they’re collecting your passport. The cashier issues the receipt when they accept the passport application.
You can use the online enquiry form for general advice or to make a complaint. You still need to call to book an appointment.
You can also send enquiries by post:
Her Majesty's Passport Office
Globe House
89 Eccleston Square
London
SW1V 1PN
You do not need to use any Third Party Services.
Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.
Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Weekends and public holidays, 9am to 5:30pm
Find out about call charges
Get a passport urgently
You must book an appointment at a Passport Customer Service Centre if you’re in the UK and need a passport urgently, eg within a month. After the appointment, you can get your passport the same day or within a week.
Choose the service you want to use
You can’t use these services if you’re applying online or for certain types of passport – eg a first adult passport.
The Premium service means you’ll get your passport within 4 hours of your application being accepted. You must go to the Passport Customer Service Centre to collect it.
The Fast Track service means your passport is delivered to your home address within 1 week of your application being accepted.
Use the Post Office Check and Send service, or apply by post or online if you don’t need your passport within a month.
Premium 1-day service
The service is available for appointments before 11am on Saturdays, and on weekdays before:- 4pm in London
- 1:30pm in Liverpool
- 1pm in Peterborough
- 12:30pm in Glasgow and Newport
- midday in Belfast and Durham
You must arrive no more than 10 minutes before your appointment.
Call the Passport Adviceline 0300 222 0000 to book an appointment at a Passport Customer Service Centre.
Fast Track 1-week service
Your passport will be sent to your home within 1 week (not including bank and public holidays).
To get your passport within 1 week, you must supply all your completed forms and supporting documents to Her Majesty’s Passport Office at the agreed appointment.
If you’re replacing a lost or stolen passport you may need to attend an interview, and your application may take longer.
You may also need to be in to sign for the delivery of your passport.
Your appointment
You must bring a completed application form and supporting documents to your appointment. Get a passport application form and guide on how to fill it in from a Post Office.
Your application may be delayed if there are mistakes on your form, or you don’t provide the necessary documents at your appointment.
Another person can go to your appointment and collect your passport if you’re unable to (as long as you’re in the UK at the time). They must bring:
- their own ID, eg passport, driving licence or a utility bill issued within the last 3 months
- a signed and dated letter from you naming the person and giving them permission (if the application is for a child, the person who signed section 9 of the form must sign this permission letter)
They must also take the application receipt if they’re collecting your passport. The cashier issues the receipt when they accept the passport application.
You can use the online enquiry form for general advice or to make a complaint. You still need to call to book an appointment.
You can also send enquiries by post:
Her Majesty's Passport Office
Globe House
89 Eccleston Square
London
SW1V 1PN
You do not need to use any Third Party Services.
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