Retail ombudsman set up to aid consumer disputes

[teaboy2]

Re: Retail ombudsman set up to aid consumer disputes

[QUOTE=des8;504502]

"With the huge rise in internet shopping, many of the complaints he expects to deal with will concern deliveries. His office has already been contacted by four people whose presents have been left in wheelie bins and then taken away."

So, what does he think he can do about that. Retailers are no responsible for that, the courier company is, as the retailer has met its obligations to ship the products, its the negligence on either the couriers part for leaving items in the wheelie bins, or on the consumers part for giving instructions to do so reference safe place to leave items if they are not at home when they are delivered! Though most retailers require signatures, so if courier left it without signature when a signature is required the courier is at fault and liable for it. First the customer needs to inform the retailer and allow them time to issue a claim with the courier and for the courier to carrying out and complete is investigation and relevent complaints procedure, not go straight to a 3rd party ombudsman.

Tell you what my reply to the ombudsman would be in such cases, where the consumer has not contacted us first or in cases where courier has lost the parcel or left it in the wheelie bin (all items we ship require signature on delivery). It be "**** Off" in polite and no uncertain terms!


Whilst being in sympathy with the main thrust of your comments, Teaboy, as the retailer appoints the courier, delivery IS the retailers responsibility.
The customer's contract is with the retailer and so if courier messes up it is for the retailer to sort it.
The Consumer Contract Regulations make it clear that the seller is responsible for the condition of the goods until they are received by the consumer

Just to add, my main concern is actually that they will take complaints against retailers that are non members too. So not only will we have disgruntled customers who's complaints we have found to be unfounded contacting us like they do, but also the ombudsman as well according to the last paragraph of the moneysavingexperts article.

[EXC]

Re: Retail ombudsman set up to aid consumer disputes

Their ''Press Officer'' is Neville Thurlbeck - about whom a quick google will tell you a fair bit.

You're kidding right?

He was the News of the World hack that was charged with and pleaded guilty to phone hacking. If that wasn't bad enough a judge made a finding of blackmail against him in the Max Mosley case and he wasn't even on trial.

[Amethyst]

Re: Retail ombudsman set up to aid consumer disputes

Indeed !



Okay second chances and all that, but it isn't a fabulous start. Really doesn't sit right with me all round at the moment.

[teaboy2]

Re: Retail ombudsman set up to aid consumer disputes

Lol this gets even better.

So if i refuse as a non member to do what the ombudsman thinks i should do, am i going to be blackmailed or have my phone hacked??

[Amethyst]

Re: Retail ombudsman set up to aid consumer disputes

BBC Radio 4 'You & Yours' interview with Dean Dunham
The Retail Ombudsman speaking on You & Yours on BBC Radio 4, January 5, 2015
Please note that Dean's interview is at 29mins 20 secs. http://www.bbc.co.uk/programmes/b04wtcj9

(not hugely exciting but thought you might be interested)

''HOPING''

''won't be a statutory ombudsman''

ie. if you win and the retailer refuse to pay, you can't just enforce in court like you can with the FOS, you'd have to start over.

[enaid]

Re: Retail ombudsman set up to aid consumer disputes

Lol this gets even better.

So if i refuse as a non member to do what the ombudsman thinks i should do, am i going to be blackmailed or have my phone hacked??

Don't be daft teaboy, they be too busy counting their back handers to do owt criminal lol

[teaboy2]

Re: Retail ombudsman set up to aid consumer disputes

Oh yes, i can see them swimming in pools of cash from their fees and charges (and bank handers) - Just like Scrooge McDuck lol!

[EXC]

Re: Retail ombudsman set up to aid consumer disputes

Lol this gets even better.

So if i refuse as a non member to do what the ombudsman thinks i should do, am i going to be blackmailed or have my phone hacked??

I don't know about that but you have to question the integrity of the Retail Ombudsman for employing someone who was only released from prison 6 months ago for conspiracy to unlawfully intercept communications and who Justice Eady accused of giving evidence in the Mosely v Newsgroup case which was ''demonstrably false''.

[teaboy2]

Re: Retail ombudsman set up to aid consumer disputes

Agreed - i can not see how they can promote honesty, morale values and being unbiased when they have employed someone with such a record in such a position of authority! Especially where that position is Director of Communications when we all know what his expertise in communications actually are!