BBC News – Phones 4U shops closing down across UK

[Legal Beagles]

Retailer Phones 4U has gone into administration putting 5,596 jobs at risk. The chain, which is owned by private equity firm BC Partners, said its 550 stores would all be closed on Monday. Phones 4U blamed the move on mobile network EE’s decision not to renew its contract, which followed a similar move from Vodafone […]

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[Amethyst]

Re: BBC News – Phones 4U shops closing down across UK

from http://www.bbc.co.uk/news/29201191

Will this affect mobile phone contracts bought through Phones 4U?

All existing mobile phone contracts will be honoured, the company says. Networks will continue to provide mobile services to these customers, so customers will be able to continue using and paying for their phone as normal.


The company says that any existing discount deals will still be honoured. Some customers receive a £5 discount each month.


Clearly, customers will still have a decision to make about where to take their custom when their contract expires.


What about phone insurance policies? Again, these policies will be honoured. Anyone who needs to make a claim if, for example, their phone has been stolen will still be able to do so, with staff still available to take these calls.


What happens if a phone has been ordered from Phones 4U?
The company says that any phones that have been ordered and sent out can be used as normal by customers.


However, orders of phones yet to be dispatched will be cancelled and refunds automatically paid to customers.


Phones 4U customer services remain operational and available on 0800 072 5855, the company adds. Customers whose phones are being repaired should also use this number.