Payday lender Cash Genie may have to pay compensation to customers | Money | The Guar

[Legal Beagles]

The payday lender Cash Genie may have to pay compensation to customers after it uncovered a string of problems with the way it had imposed charges and collected money from borrowers who were in arrears. The firm, which offers loans of up to £500 at an annual interest rate of 2,986%, told the Financial Conduct […]

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[Amethyst]

Re: Payday lender Cash Genie may have to pay compensation to customers | Money | The

Cash Genie determination / requirements download PDF

1.1 On 1 April 2014, the FCA took over the regulation of the consumer credit market from the
Office of Fair Trading. AHL (trading as Cash Genie) provides payday and short term loan
products to customers.

1.2 In June 2014, AHL reported to the FCA upon three matters that raised serious concerns as
to whether customers had been treated fairly: (a) a systems weakness and other matters
that may have allowed unauthorised charges to be applied to AHL customers' accounts; (b)
potential misuse of banking information provided to affiliated websites to repay outstanding
debts of existing AHL customers who are in arrears; and (c) a number of issues in relation
to the refinancing (I.e. rolling over) of customers' loans.

1.3 As set out In section 2 below, AHL Is required to conduct a consumer redress scheme
overseen by a skilled person to be appointed by the FCA under section 166 of the Financial
Services and Markets Act 2000 (the "skilled person" and "the Act") as a result of the issues
identified In paragraph 1.2, comprising: (a) an Investigation to Identify whether or not
consumers have been affected by any breaches of contractual and/or regulatory obligations
applicable at the relevant time as a result of the Issues Identified In paragraph 1.2 and, If so,
the extent; and (b) a scheme for assessing the redress that would be appropriate in any
Instances of breach of an applicable contractual and/or regulatory obligation as a result of
the issues identified in paragraph 1.2.

2. Requirement
2.1 AHL is required to conduct a consumer redress scheme whereby It determines whether as a
result of the Issues identified in paragraph 1.2 AHL breached any contractual and/or
regulatory obligations applicable at the relevant time and as a result of any such breaches
AHL caused detriment, loss or damage to relevant consumers (whether consumers of AHL's
services or through consumers' Interaction with companies related to AHL).

2.2 To the extent that AHL establishes that consumers have suffered detriment, loss or damage
through the exercise described In paragraph 2.1 AHL must then determine what the redress
should be and pay the redress to affected consumers.

[EXC]

Re: Payday lender Cash Genie may have to pay compensation to customers | Money | The

lol

Payday Loans Online From A Trusted Short Term Lender

https://www.cashgenieloans.co.uk/

Interesting article on section 166 which is apparently the most well known section of the Act http://blog.huntswood.com/2012/02/28...ool-of-choice/

[Johnboy007]

Re: Payday lender Cash Genie may have to pay compensation to customers | Money | The

It's about time they really clamped down, on these thieving gits.......
They prey on the desperate and vulnerable people...

[Tools]

Re: Payday lender Cash Genie may have to pay compensation to customers | Money | The

Almost exactly a year later http://www.legalbeagles.info/forums/...ght=cash+genie