What are the bank charge waiver rules?

[EXC]

http://www.thisismoney.co.uk/ask-an-...in_page_id=111

[Amethyst]

Re: What are the bank charge waiver rules?

Doesn't exactly clear up what the waiver rules are does it.

For info they are - http://www.fsa.gov.uk/pages/Doing/Re...sp_monthly.pdf

and the part they are talking about is this

(14)
the firm must not take into account the period between 27 July 2007 and the date of termination of this direction (the “stay period”) for the purposes of relying on any limitation period (or periods) or time limits within which complainants must:
(a)
make relevant charges complaints;
(b)
refer relevant charges complaints to the Ombudsman; or
(c)
bring claims before the court;
and the firm must not otherwise limit any redress that may be due to the customer, when complying with DISP or otherwise, because of the stay period;