“Silent calls” penalty upped to £2m

[pompeyfaith]

September 16, 2010 “Silent calls” penalty upped to £2m

by Gill Montia
Story link: “Silent calls” penalty upped to £2m
Financial firms that fall foul of Ofcom regulations by generating too many “silent calls” will shortly be facing a maximum fine of £2 million.
MPs agreed to increase the penalty from £50,000 earlier this week, effective later this month.
The vast majority of the calls are caused by automated calling systems used by call centres to contact large numbers of people in one go.
Around 70% of the complaints Ofcom receives about silent calls are from consumers receiving two or more a day from the same company, often over a period of days or even weeks.
However, Ofcom points out that the system can be beneficial to both companies and consumers, for example when a bank needs to quickly alert thousands of customers about a potential fraud.
The regulator will only excuse 3% of silent in any 24 hour period and when Barclays failed the test in 2008, the bank had to pay the then maximum penalty of £50,000.


http://www.bankingtimes.co.uk/160920...y-upped-to-2m/

http://www.bbc.co.uk/news/business-11326809

[FCC]

Re: “Silent calls” penalty upped to £2m

Great but how do you make a complaint against them?. I am getting silent calls from 08000 275846 and TPS say they don't accept complaints and OFCOM send you round in circles trying to find a complaint form as well as saying they don' t take individual complaints.

[Amethyst]

Re: “Silent calls” penalty upped to £2m

08000275846 Phone Number Details 3/3 Kwik Fit Insurance ? lol

OFCOM info
If you have got the phone number of the person or company, please tell us what happened. It is important you give us as much information as possible.
The information you provide will be used for monitoring purposes and we may use it to decide whether to investigate a particular company.
We will not respond to your individual complaint.
Silent calls monitoring form