I have been a customer with 3 mobile for about 6 years,and never missed any payments...then recently as I could no longer use the bank account I had due to being unable to pay the overdraft, my Direct Debit was canceled to them.
Recovering from an operation on my spine and still awaiting further tests and possible op`s...I forgot to inform them of the canceled DD.Then Saturday night I get a text from them saying pay in the next 24 hours or we will cut you off...The next day I was very ill and decided to deal with it on Monday...I rang them and explained that I am disabled and recovering from a major operation and am alone with only this phone to organise doctor appointments,mri`s ect and that I have there £33 that I owe (amount usually £16 a month,extra due to ringing people about debt and the DWP) them and want to pay but my new bank card has not arrived and should be today.So I said I will pay tommorow please re-conect my phone, they said okay it will be back on in 2 hours.
It never happened.I rang tuesday with my new bank details and they said this account cannot be used for payments over the phone...I said in that case I will set up the DD for future payments as the account i was told can do that...and go to the bank and forward amount to your 3 account...No we cannot take a DD until debt is cleared.I will put you through to collections department...Then this aggresive guy just shouts "you must pay in full now otherwise we will send debt collectors" I said who the hell do you think your talking to...I said I only owe a few quid and your tone is out of order...he said "you owe 3 months worth and you must pay now"...I said you have the wrong person as I only owe 1 month , "is your number ending 3246" I laughed and said No...You got the wrong account.He did not apolagise and just went on to say "you owe £33 " I demanded an apolagy for his behaviour which didnt happen,I said well reconnect me as I need to book GP appointment ect...OK you will be connected in 2 hours,and you cannot go to bank that way,find the bill and take Giro slip to post office.
Was never connected.And my bill had no Giro slip at bottom of the page,even though at top of page its an option of how to pay.
I rang them again saying connect me for the sake of my health...And send me a giro slip...Can take 5 days for giro slip to arrive...I said I need my phone as disabled ect and cannot wait 5 days ,then 5 days for payment to process to be connected...Okay we will connect you in 2 hours,sorry."
Guess what...it never happened...They are cold hearted evil B.......`s IMO...Who can help me with this, is there someone like the FOS that can step in ...Remember 6 years of paying on time...and i was sold the new phone and 18month contract whilst just out of hospital with only an income of £71 a week,I informed them I rang them to cancel the contract as period was up...I was surprised they didnt ask my income details or if i even work, they just offered me something i was desperate for and was talked into buying....but maybe thats another story?
Recovering from an operation on my spine and still awaiting further tests and possible op`s...I forgot to inform them of the canceled DD.Then Saturday night I get a text from them saying pay in the next 24 hours or we will cut you off...The next day I was very ill and decided to deal with it on Monday...I rang them and explained that I am disabled and recovering from a major operation and am alone with only this phone to organise doctor appointments,mri`s ect and that I have there £33 that I owe (amount usually £16 a month,extra due to ringing people about debt and the DWP) them and want to pay but my new bank card has not arrived and should be today.So I said I will pay tommorow please re-conect my phone, they said okay it will be back on in 2 hours.
It never happened.I rang tuesday with my new bank details and they said this account cannot be used for payments over the phone...I said in that case I will set up the DD for future payments as the account i was told can do that...and go to the bank and forward amount to your 3 account...No we cannot take a DD until debt is cleared.I will put you through to collections department...Then this aggresive guy just shouts "you must pay in full now otherwise we will send debt collectors" I said who the hell do you think your talking to...I said I only owe a few quid and your tone is out of order...he said "you owe 3 months worth and you must pay now"...I said you have the wrong person as I only owe 1 month , "is your number ending 3246" I laughed and said No...You got the wrong account.He did not apolagise and just went on to say "you owe £33 " I demanded an apolagy for his behaviour which didnt happen,I said well reconnect me as I need to book GP appointment ect...OK you will be connected in 2 hours,and you cannot go to bank that way,find the bill and take Giro slip to post office.
Was never connected.And my bill had no Giro slip at bottom of the page,even though at top of page its an option of how to pay.
I rang them again saying connect me for the sake of my health...And send me a giro slip...Can take 5 days for giro slip to arrive...I said I need my phone as disabled ect and cannot wait 5 days ,then 5 days for payment to process to be connected...Okay we will connect you in 2 hours,sorry."
Guess what...it never happened...They are cold hearted evil B.......`s IMO...Who can help me with this, is there someone like the FOS that can step in ...Remember 6 years of paying on time...and i was sold the new phone and 18month contract whilst just out of hospital with only an income of £71 a week,I informed them I rang them to cancel the contract as period was up...I was surprised they didnt ask my income details or if i even work, they just offered me something i was desperate for and was talked into buying....but maybe thats another story?
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