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... As a matter of resolving a dispute.
in November Sky charged me for two months after mysteriously changing my payment date. They're supposed to - as per the T&C they like to refer to - bill 14 days before payment, in reality it's 11-12 days and I complained same day as the bill was issued. They literally ignored me and took the wrong amount. In my reaction I cancelled all non-contractual services (Sky movies etc) to which they again reacted 3 days late (paid by me of course) and applied another "Sky law", by invoicing the cost of these for a full month more. When I called, I was told upfront that 1) I have a less than £1 discount on my line rental (simply as it was offered to everyone when I joined) so I'm unreasonable and 2) if I would upgrade the dude would do it straight away for me and billing would start same day - downgrade costs 30 days + the Sky-SLA of 3 days to respond. The November billing issue then was closed by this moron of an advisor with a one liner email, that he explained. (Note: the double bill was not my first bill, and I haven't changed my payment date.)
I obviously saw this as an abuse and cancelled my DD.
For 4 days I had tv suspended though paid for the full month of January. It happened without prior notice, weeks after the DD cancellation went through - I paid the last bill online without DD and then the suspension came.
2 days initial reaction time, and a complaint message after, I was sent another one liner that unless I set up dd my services will remain suspended. No comment whatsoever on the fact that the service is paid for!
I wrote back, explained in detail the above abuse. Also broke it down to them that I am paid forthnighly since December and their abuse raised the concern paired with their "on the day or after it" debit and my every-second-Wednesday payments' misalignment mean I am up for £21-31 in OD charges if they decide to debit wrong time / wrong amount, or £12 if dd is returned. I explained that in the nonexistent scenario where they bill 14 data before payment due, the bill can get paid online within the timeframe (at my next forthnightly payment) - they'd even get it earlier - subject to some kind of notification when a bill is issued as right now there is absolutely nothing.
No response except the same: I MUST setup DD. In the words of "we have no invoice method for your account" - guess the bill online is just graffiti.
To cut it short, today they wrote that after 30 days (eg the month that I paid for but they refuse to service) they'll cancel my contract and charge me for early cancellation charges. Since yesterday I included angrily that I would've kicked them out when they messed up but I need internet every day, today they suspended my broadband too. At one point 2 days ago they called 2-hourly. Since that advisor that I detailed above, I don't talk to Sky - I don't need that stress and anxiety. I told them to email not call but they called so I told them to quit calling and even storing my number under the DPA'98. They even called after that, so I explained what that means. Today, their advisor mocked me for it!!
I intend to recover the few pounds of services' cost I lost, since now they "won" the mocking, threatening with more charges after non suppliance and withholding the paid amount, I gave the DD. I wrote to them that it'll be blocked on my bank'a side, and will contact Lloyds tomorrow. Also plan to complain with the relevant authority - but who is it?
how come providers can now withhold the services paid for in advance unless there's DD? Referring to "Sky guidelines"?
Who governs the likes of Sky?
thank you & sorry for the long rant that is my post. I'm angered and stressed for days - all my other providers - Ecotricity, Thames Water, Council, Three - have accepted that DD is out of the question now, by the way. Only Sky made a fuss.
in November Sky charged me for two months after mysteriously changing my payment date. They're supposed to - as per the T&C they like to refer to - bill 14 days before payment, in reality it's 11-12 days and I complained same day as the bill was issued. They literally ignored me and took the wrong amount. In my reaction I cancelled all non-contractual services (Sky movies etc) to which they again reacted 3 days late (paid by me of course) and applied another "Sky law", by invoicing the cost of these for a full month more. When I called, I was told upfront that 1) I have a less than £1 discount on my line rental (simply as it was offered to everyone when I joined) so I'm unreasonable and 2) if I would upgrade the dude would do it straight away for me and billing would start same day - downgrade costs 30 days + the Sky-SLA of 3 days to respond. The November billing issue then was closed by this moron of an advisor with a one liner email, that he explained. (Note: the double bill was not my first bill, and I haven't changed my payment date.)
I obviously saw this as an abuse and cancelled my DD.
For 4 days I had tv suspended though paid for the full month of January. It happened without prior notice, weeks after the DD cancellation went through - I paid the last bill online without DD and then the suspension came.
2 days initial reaction time, and a complaint message after, I was sent another one liner that unless I set up dd my services will remain suspended. No comment whatsoever on the fact that the service is paid for!
I wrote back, explained in detail the above abuse. Also broke it down to them that I am paid forthnighly since December and their abuse raised the concern paired with their "on the day or after it" debit and my every-second-Wednesday payments' misalignment mean I am up for £21-31 in OD charges if they decide to debit wrong time / wrong amount, or £12 if dd is returned. I explained that in the nonexistent scenario where they bill 14 data before payment due, the bill can get paid online within the timeframe (at my next forthnightly payment) - they'd even get it earlier - subject to some kind of notification when a bill is issued as right now there is absolutely nothing.
No response except the same: I MUST setup DD. In the words of "we have no invoice method for your account" - guess the bill online is just graffiti.
To cut it short, today they wrote that after 30 days (eg the month that I paid for but they refuse to service) they'll cancel my contract and charge me for early cancellation charges. Since yesterday I included angrily that I would've kicked them out when they messed up but I need internet every day, today they suspended my broadband too. At one point 2 days ago they called 2-hourly. Since that advisor that I detailed above, I don't talk to Sky - I don't need that stress and anxiety. I told them to email not call but they called so I told them to quit calling and even storing my number under the DPA'98. They even called after that, so I explained what that means. Today, their advisor mocked me for it!!
I intend to recover the few pounds of services' cost I lost, since now they "won" the mocking, threatening with more charges after non suppliance and withholding the paid amount, I gave the DD. I wrote to them that it'll be blocked on my bank'a side, and will contact Lloyds tomorrow. Also plan to complain with the relevant authority - but who is it?
how come providers can now withhold the services paid for in advance unless there's DD? Referring to "Sky guidelines"?
Who governs the likes of Sky?
thank you & sorry for the long rant that is my post. I'm angered and stressed for days - all my other providers - Ecotricity, Thames Water, Council, Three - have accepted that DD is out of the question now, by the way. Only Sky made a fuss.
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