My Oh is having trouble with this lot. She took out deal with carphone wh with a cash back by redemption system run by e2save. She has followed the process to the letter and cant get any money back off them. Everything was sent recorded delivery. In exasperation we sent two letters of complaint, one to T Mobile who have responded and say they will try to help and one to Ch Exec of Carphone wh as owner of e2save. Got a ludicrous reply from them saying they will not correspond with oh under data Protection Act until she provides evidence of bank accounts etc etc etc. She did provide a copy in the letter of complaint of the original order with a myriad of details in. Any ideas ?
e2save
Collapse
Loading...
X
-
CAVEAT LECTOR
This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)
You and I do not see things as they are. We see things as we are.
Cohen, Herb
There is danger when a man throws his tongue into high gear before he
gets his brain a-going.
Phelps, C. C.
"They couldn't hit an elephant at this distance!"
The last words of John Sedgwick
- 1 thank
-
Re: e2save
Hi,
Please contact as aoon as possible and I will have a look in to your account.
I aim to resolve your issue within 48 hours of contacting me. Please ensure you email me with your delivery references for the missing cash backs.
Thanks,
Sarah
sarahw@e2save.com
- 5 likes
Comment
-
Re: e2save
sarah,
with the greatest of respect this matter has now gone far beyond "looking into". We have been totally exasperated by the lack of responses. A full and detailed file has been prepared to send to the relevent bodies. Letters outlining this have been sent recorded delivery to the Chief Executive Officers concerned.
Comment
-
Re: e2save
Originally posted by jim3940 View Postsarah,
with the greatest of respect this matter has now gone far beyond "looking into". We have been totally exasperated by the lack of responses. A full and detailed file has been prepared to send to the relevent bodies. Letters outlining this have been sent recorded delivery to the Chief Executive Officers concerned.
Thank you for your response, the letter will be passed to myself from the chief executive therefore I will be able to look at your account.
In mean time if you wish to contact me please email me at sarahw@e2save.com I am 100% positive I can give you a resolution with 48 hours.
Regards,
Sarah
- 2 likes
Comment
-
Re: e2save
I am 100% positive I can give you a resolution with 48 hours.
Just to let people know I have resolved this issue within 1 hour of receiving the customers email.
I want people to know I feel there frustration and I am only here to help.
Thanks,
Sarah
- 2 likes
Comment
-
Re: e2save
Any update Jim?Any opinions I give are my own. Any advice I give is without liability. If you are unsure, please seek qualified legal advice.
IF WE HAVE HELPED YOU PLEASE CONSIDER UPGRADING TO VIP - click here
- 1 thank
Comment
-
-
Re: e2save
Very good, thank you for updating us.Any opinions I give are my own. Any advice I give is without liability. If you are unsure, please seek qualified legal advice.
IF WE HAVE HELPED YOU PLEASE CONSIDER UPGRADING TO VIP - click here
- 1 thank
Comment
View our Terms and Conditions
LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.
If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.
If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.
Announcement
Collapse
No announcement yet.
Court Claim ?
Guides and LettersSHORTCUTS
Pre-Action Letters
First Steps
Check dates
Income/Expenditure
Acknowledge Claim
CCA Request
CPR 31.14 Request
Subject Access Request Letter
Example Defence
Set Aside Application
Witness Statements
Directions Questionnaire
Statute Barred Letter
Voluntary Termination: Letter Templates
A guide to voluntary termination: Your rights
Loading...
Loading...
Comment