e2save

[jim3940]

My Oh is having trouble with this lot. She took out deal with carphone wh with a cash back by redemption system run by e2save. She has followed the process to the letter and cant get any money back off them. Everything was sent recorded delivery. In exasperation we sent two letters of complaint, one to T Mobile who have responded and say they will try to help and one to Ch Exec of Carphone wh as owner of e2save. Got a ludicrous reply from them saying they will not correspond with oh under data Protection Act until she provides evidence of bank accounts etc etc etc. She did provide a copy in the letter of complaint of the original order with a myriad of details in. Any ideas ?

[charitynjw]

Re: e2save

Hi jim,

See para 2


http://www.ico.gov.uk/upload/documen...nformation.pdf

[sarah_e2]

Re: e2save

Hi,

Please contact as aoon as possible and I will have a look in to your account.

I aim to resolve your issue within 48 hours of contacting me. Please ensure you email me with your delivery references for the missing cash backs.

Thanks,

Sarah
sarahw@e2save.com

[jim3940]

Re: e2save

sarah,

with the greatest of respect this matter has now gone far beyond "looking into". We have been totally exasperated by the lack of responses. A full and detailed file has been prepared to send to the relevent bodies. Letters outlining this have been sent recorded delivery to the Chief Executive Officers concerned.

[sarah_e2]

Re: e2save

sarah,

with the greatest of respect this matter has now gone far beyond "looking into". We have been totally exasperated by the lack of responses. A full and detailed file has been prepared to send to the relevent bodies. Letters outlining this have been sent recorded delivery to the Chief Executive Officers concerned.

Hi Jim,

Thank you for your response, the letter will be passed to myself from the chief executive therefore I will be able to look at your account.

In mean time if you wish to contact me please email me at sarahw@e2save.com I am 100% positive I can give you a resolution with 48 hours.

Regards,

Sarah

[sarah_e2]

Re: e2save

I am 100% positive I can give you a resolution with 48 hours.


Just to let people know I have resolved this issue within 1 hour of receiving the customers email.

I want people to know I feel there frustration and I am only here to help.

Thanks,

Sarah

[enaid]

Re: e2save

Will wait and see if Jim is is happy with the outcome, as you will understand.
Help is always gratefully received on Beagles and I thank you for yours.
Enaid x

[jim3940]

Re: e2save

I will let everybody know the outcome. I have received an e mail and will let you know . Thanks to all concerned.

[sarah_e2]

Re: e2save

Hi Jim,

Have you had the chance to review my email reply.

Thanks,

Sarah

[jim3940]

Re: e2save

I will let everybody know the outcome. I have received an e mail and will let you know . Thanks to all concerned.

Will post outcome on this thread.

[Tools]

Re: e2save

Any update Jim?

[jim3940]

Re: e2save

Any update Jim?

Hi Tools

The e mail promises to deliver the amounts owed in "21-28" days and this is followed by an offer to deal personally with subsequent cash back claims. I will report back on what is received in the post.

[jim3940]

Re: e2save

Two cheques arrived this morning . We have also directly e mailed Sarah-E2 the next claim as she suggested via her e mail.

[Tools]

Re: e2save

Very good, thank you for updating us.

[sarah_e2]

Re: e2save

I am very pleased to hear this.

Sarah