Bit of a strange one as always just after advice, not sure if your right person or this is right place but this is the story so far...
o2 (Mobile Contract) took £506 from my account after thinking i was defaulting on my contract, sent a letter and within a few days just took the cash, i found this out a few days later, Phoned them and they agreed it shouldn't have been done and agreed to refund me the diff5-10 days im sure they said.
Menwhile my car loan company are chasing me as I was meant to make a payment to them same day o2 took all that cash, I told them lost my card can you be patient,....yestarday they phoned me asking for payment (although remaining quite reasonable) had to tell me they would have to default if its not sorted etc...
After that conversation I thought ill chase up my claim from o2, after holding for 20mins and not any help at all the Woman answerd look, *sighed* and went to get a manager, It turns out the guy that i spoke to too sort this credit back didnt actually action anything so the manager explained and then procceded to tell me he has to action it now which will take 5-7 days....to which i replied, I need it tomorrow as car company chasing, 40 mins later we are still discussing the fact its their error, i will default and i need the money back tomorrow (next day) as it should have been back near on 2 weeks ago...Crazy!
What I want to know is what can i do about o2 as that is a massive error and will learn today if they will default my account its not my error and o2 wouldn't help me.
Could they have donhe more?
Another little bit of advice they gave me was, phone the bank they can grab it back same da or somthing bbut bearing in mind they took the money on the 15th Jan (they are a brill company...)
Thanks Sorry about the rant but i dont know what else to do about it now!
If spelling is bad or it makes no sense let me know ill check it over
o2 (Mobile Contract) took £506 from my account after thinking i was defaulting on my contract, sent a letter and within a few days just took the cash, i found this out a few days later, Phoned them and they agreed it shouldn't have been done and agreed to refund me the diff5-10 days im sure they said.
Menwhile my car loan company are chasing me as I was meant to make a payment to them same day o2 took all that cash, I told them lost my card can you be patient,....yestarday they phoned me asking for payment (although remaining quite reasonable) had to tell me they would have to default if its not sorted etc...
After that conversation I thought ill chase up my claim from o2, after holding for 20mins and not any help at all the Woman answerd look, *sighed* and went to get a manager, It turns out the guy that i spoke to too sort this credit back didnt actually action anything so the manager explained and then procceded to tell me he has to action it now which will take 5-7 days....to which i replied, I need it tomorrow as car company chasing, 40 mins later we are still discussing the fact its their error, i will default and i need the money back tomorrow (next day) as it should have been back near on 2 weeks ago...Crazy!
What I want to know is what can i do about o2 as that is a massive error and will learn today if they will default my account its not my error and o2 wouldn't help me.
Could they have donhe more?
Another little bit of advice they gave me was, phone the bank they can grab it back same da or somthing bbut bearing in mind they took the money on the 15th Jan (they are a brill company...)
Thanks Sorry about the rant but i dont know what else to do about it now!
If spelling is bad or it makes no sense let me know ill check it over
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