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Vodafone - absolutely useless

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  • Vodafone - absolutely useless

    I have just upgraded to superfast 2 with Vodafone at start April and since last weekend i have been getting a max download speed of 8Mb.

    I have spent hours o the phone/live chat with no joy

    they have sent a new router, eventually, still the same and are still stalling over the issue

    I believe they are throttling lines and are failing to fulfill their speed promise

    How do i stand re telling them to stick their contract without paying the outstanding contract?

    In my opinion this is a total failing from them to fulfill their side of the contract

    Thanks in advance

    Steve
    Tags: None

  • #2
    I find that most of the Vodafone outlets on the Street or put out there to miss lead all those.lack of understanding- and suck you into contract that you canít prove of that you didnít signed for- and not even the Claim complaints department what they slay put in place to help people like me thatís also is Fraud- so for all refused to help.

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    • #3
      Originally posted by stunner1901 View Post
      I have just upgraded to superfast 2 with Vodafone at start April and since last weekend i have been getting a max download speed of 8Mb.

      I have spent hours o the phone/live chat with no joy

      they have sent a new router, eventually, still the same and are still stalling over the issue

      I believe they are throttling lines and are failing to fulfill their speed promise

      How do i stand re telling them to stick their contract without paying the outstanding contract?

      In my opinion this is a total failing from them to fulfill their side of the contract

      Thanks in advance

      Steve
      There are lots of independent free apps that can test your 'speed promise', test the speed at various times throughout the week, keep a record of the results (screenshots) as evidence. Go through their T & C's.

      Comment


      • #4
        Log into the router and take a note of the connection speed reported. Then do a speed test. Speedtest.net is a well recognised site. Use a cable connection for the test rather than wifi

        if the speeds are vastly different the there may be throttling
        Last edited by ostell; 14th June 2021, 20:37:PM.

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