Failure to comply with DSAR

[Captain Haddock]

Have a spat going on with my erstwhile BB/Landline supplier. Have already reported them to OfCom over the service and charges but can I complain to the ICO over the failure to supply the requested DSAR? They completely failed to acknowledge the request in several follow-up letters.

[Amethyst]

Of course - https://ico.org.uk/make-a-complaint/...tion-concerns/

[Captain Haddock]

Done! Thank you, Amethyst.

[Captain Haddock]

*Update to this. ICO found in favour of supplier. Supplier has admitted no liability re service but offered goodwill gesture payment to close case and I accepted.


*

[Amethyst]

The ICO found in favour of a company you had a contract with and who didn't provide copies of data held about you as an individual following a SAR ?

[ploddertom]

The ICO found in favour of a company you had a contract with and who didn't provide copies of data held about you as an individual following a SAR ?

That sounds about par for the course. In my view better solution is via the Courts.

[Captain Haddock]

The ICO found in favour of a company you had a contract with and who didn't provide copies of data held about you as an individual following a SAR ?

Apols. The DSAR was eventually complied with before the ICO responded to my complaint and initiated a casework number.

What I should have stated - and do so now in correction - was that OfCom found in favour of EE with regard to the handling of the complaint, accepting, inter alia, that EE was not responsible for the broadband issues, which were somehow applied to BT. A Goodwill Gesture was offered by EE and just to get the whole thing out of the way I accepted it. There was no further communication between myself and the IOC after that.

[Amethyst]

Ahhh yes that makes more sense, was worried for a minute there.