Hi (again),
I'll try to keep this as brief as humanly possible!
I set up TalkTalk landline phone account for my mum (her partner died in March 2017). I did this with no input from my Mum as she didn't really know what was going on. I have Power of Attorney for ALL of her affairs.
In August she was admitted to a care home suffering from severe lack of mobility and dementia.
When I realised that she would never be returning to her (rented) house, in January 2018 I sent a recorded delivery letter to all of the utility companies (gas, electricity, water, council tax, TalkTalk etc).
I cancelled all of the direct debits that she had set up and it was all sorted out with the other companies with no problem .....
..... except TalkTalk.
I have emailed them, phoned them, live chatted with them, texted them but STILL keep receiving letters and emails from them saying that my Mum owes them (anything between £26.00 to over £140).
When I spoke to TalkTalk in February, they said that they would cancel the account, even though they weren't supposed to (for legal/privacy reason), but there would be a disconnection charge of £11.54.
I spoke to DRS about all of this & the person I spoke to said "I can only discuss this with the account holder" so I tried to explain that she had dementia, was in a Care Home and that was impossible, at which point he said "I am ending this call" and hung up.
I then went on the live chat, and even though she was "sympathetic" and "understood", there was precisely nothing she could do.
I then phoned TalkTalk again, they were too busy to answer the phone, and I am now in the middle of lots of text messages from them, but I just know I will get exactly the same answer (ie. we can't help you, you are not the account holder, we sympathise etc).
What should I do? It is brick wall after brick wall & I just feel like blocking their phone number(s), blocking their emails & ignoring everything that they send. I am sure that it would look REALLY good if they decided to take my Mum to court in the state she is in!
It was so easy to start the account for her, but impossible to cancel it!
Heeeeelllllppp please.
Thanks
Ian
I'll try to keep this as brief as humanly possible!
I set up TalkTalk landline phone account for my mum (her partner died in March 2017). I did this with no input from my Mum as she didn't really know what was going on. I have Power of Attorney for ALL of her affairs.
In August she was admitted to a care home suffering from severe lack of mobility and dementia.
When I realised that she would never be returning to her (rented) house, in January 2018 I sent a recorded delivery letter to all of the utility companies (gas, electricity, water, council tax, TalkTalk etc).
I cancelled all of the direct debits that she had set up and it was all sorted out with the other companies with no problem .....
..... except TalkTalk.
I have emailed them, phoned them, live chatted with them, texted them but STILL keep receiving letters and emails from them saying that my Mum owes them (anything between £26.00 to over £140).
When I spoke to TalkTalk in February, they said that they would cancel the account, even though they weren't supposed to (for legal/privacy reason), but there would be a disconnection charge of £11.54.
I spoke to DRS about all of this & the person I spoke to said "I can only discuss this with the account holder" so I tried to explain that she had dementia, was in a Care Home and that was impossible, at which point he said "I am ending this call" and hung up.
I then went on the live chat, and even though she was "sympathetic" and "understood", there was precisely nothing she could do.
I then phoned TalkTalk again, they were too busy to answer the phone, and I am now in the middle of lots of text messages from them, but I just know I will get exactly the same answer (ie. we can't help you, you are not the account holder, we sympathise etc).
What should I do? It is brick wall after brick wall & I just feel like blocking their phone number(s), blocking their emails & ignoring everything that they send. I am sure that it would look REALLY good if they decided to take my Mum to court in the state she is in!
It was so easy to start the account for her, but impossible to cancel it!
Heeeeelllllppp please.
Thanks
Ian
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