*WON* Ł5800 mobile phone charges following theft in BCN ** WIPED !!! **

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Hi Everyone,
I hope you are all well
I thought I'd let you know. Miles ( Brignall) has been in touch from The Guardian. He is such a committed, generous soul.
He has managed to persuade Vodafone to reduce my bill from Ł5800 to Ł500.
Deep Respect and Thanks to Miles and to you Tools and Amethyst - its such a relief and a weight has lifted.

There appears to have been some confusion , VF are saying they weren't aware and neither was the Ombudsman.. of the assault by the cyclist. They had verbal communications from me about it and a copy of the police statement clearly saying what had happened.
I will keep visiting this site and help where I can
Have a good weekend you dear folk
Mabel

[Amethyst]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

That's fabulous news, massive thanks to Miles xxxx

On the confusion issue ......

[Tools]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

That is brilliant news Mabel well done and thank you for demonstrating that by using the power of the media and getting involved everyone can make a difference. Really glad we could help using our contacts and connections.

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Amethyst that made me chuckle ; )
Thanks again for you xx

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Tools
It is brilliant news.
Thanks for brilliant you too (two)
You and Amethyst have been so generous ,
Keep fighting the fight, the power of the media and getting involved ...it does make such a difference
Mabel xx

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

@Kati, @leclerc, @MissFM, @sloane82, @Hurricane Puffrose; , @wales01man thank you for your time and your support .. Deep respect to you - you have all been so generous with your thoughts and time, there was a mountain to climb . and you helped me through it . I really appreciate it : ) Thank you xxxxxx

[Tools]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Steady on woman, sounds like an Oscars speech

[Kati]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

@Kati, @leclerc, @MissFM, @sloane82, @Hurricane Puffrose; , @wales01man thank you for your time and your support .. Deep respect to you - you have all been so generous with your thoughts and time, there was a mountain to climb . and you helped me through it . I really appreciate it : ) Thank you xxxxxx

There's no need for thanks we're all here to help wherever we can! I'm so glad you have had a great result xxx

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Oscar Speech Really ? : )
Tools OK - ( I hear you) Here's the perspective ; ) you have all seen me through some tough months
If I can ever meet up with you and thank you I will :tinysmile_aha_t: xx

[Tools]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

I have to ask, what is happening about the remaining Ł500?

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Tools... OK .. in answer .. I don't know , , VF and Ombuds had all the information and police statement from BCN Police about a cyclist whacking me round the head and stealing my phone ..( VF in their Coms with the Guardian tomorrow are somehow denying that they or Ombudsman had that information) REALLY x

[Amethyst]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Sarah Harvey, an NHS worker from Brighton, was also told by Vodafone that she had to pay a Ł5,800 bill run up after she was hit on the head by a cyclist, again in Barcelona this summer. Her bill has now been cut to Ł500. Again, she told us she had tried to report the theft to Vodafone but couldn’t get through using payphones.

http://www.theguardian.com/money/201...olen-barcelona

[Mr $quandaŁot]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Unfortunately, this scenario is far too common.

It certainly makes one wonder whether mobile phone companies are doing enough to tackle this problem?

I would remind you that debt collectors have no powers whatsoever. You do not need to talk to them. In fact, it is very easy to block their numbers on most mobile handsets and there are true calls etc. for landline phones.

If it was me, I would wait for them to take me to court (I very much doubt that they will). Having said that, it all depends on how crucial a perfect credit rating is for you. If you can't have any defaults due to your employment etc. then I would advise to agree a prepayment plan.

Tweeting on Vodafone site may also help, probably more than writing to the CEO.

Vodafone already has an extremely bad reputation in some respects and there's been a few stories like this in the papers. Unfortunately others are pretty much as bad.

I recently asked about daily limits on phone usage when travelling abroad at a local Vodafone shop. They told me that they weren't able to set any limits. I wonder why?

[Mr $quandaŁot]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Just read you news. Well done.

I hope my advice could help others but you have proved that publicity and media can make all the difference!

[Mabel]

Re: Ł5800 mobile phone charges following theft in BCN If anyone can advise me ; (

Hi Mr $quandalŁot

Thank you ; )

Please don't EVER doubt how your advice can help others : ) You were there with grace and tenacity , helping me through a very difficult place and I don't know if you realize what an impact that has :tinysmile_twink_t2:


I have learnt so many lessons. ( Publicity and Media can make a huge difference and Miles Brignall from The Guardian has been a warrior and a generous soul- about my case and other cases regarding Vodafone and other phone companies and he has my deepest respect )

You are also a warrior and what makes change is , people sharing their individual experience's, skills and knowledge and advice and connections and creating and having a community that empower folk

Deep Respect x