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Hi all,
I have an account with OutfoxTheMarket for gas and electric and am in approx £800 arrears due to COVID, redundancy and lack of work.
We had an agreement to pay £50pcm by DD, and this was fine for a few months. Out of the blue I discovered they took £435 from my account. I was able to retrieve the funds that day thanks to a very helpful bank advisor.
I cancelled the DD and created a Standing Order for £50pcm to show I was not avoiding payment.
They have since written threatening to move me to a more expensive tariff if I do not reinstate the DD and have asked for copies of my bank statements.
I have refused this request and shown proof of my Universal Credit, to me it's none of their business what I do with my money and only a court can request this.
Where do I stand with the SO and refusal to provide statements and reinstate the DD?
any help greatly appreciated, cheers
I have an account with OutfoxTheMarket for gas and electric and am in approx £800 arrears due to COVID, redundancy and lack of work.
We had an agreement to pay £50pcm by DD, and this was fine for a few months. Out of the blue I discovered they took £435 from my account. I was able to retrieve the funds that day thanks to a very helpful bank advisor.
I cancelled the DD and created a Standing Order for £50pcm to show I was not avoiding payment.
They have since written threatening to move me to a more expensive tariff if I do not reinstate the DD and have asked for copies of my bank statements.
I have refused this request and shown proof of my Universal Credit, to me it's none of their business what I do with my money and only a court can request this.
Where do I stand with the SO and refusal to provide statements and reinstate the DD?
any help greatly appreciated, cheers
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