Electricity account on hold

[MIKE770]

you tell them to close the gate on the way out, they leave a card begging you to contact somebody lol

[Wylderose]

Given the large sum involved, plus the fact that your daughter has a child/ren and is on benefits, to be quite honest she doesn't have a hope of paying this back any time soon. I would be advocating that she liaises with Citizen's Advice who would intercede on her behalf and may be able to obtain an extension of time. I would also suggest she seeks advice with regards a Debt Relief Order as if there is nothing of value to take they may well hit her with an attachment to benefits for many years which will just create further hardship

[des8]

There is also the possibility of help from a charitable trust

following quote from https://www.citizensadvice.org.uk/co...-energy-bills/

The following energy companies offer grants and schemes that are open to anyone - you don't have to be a customer:

• British Gas Energy Trust

There are also companies who offer grants specifically for their customers:

• npower Energy Fund
• Scottish Power Hardship Fund
• Ovo Debt and energy assistance

• E.on Energy Fund

• EDF Energy Customer Support Fund
• Bulb Energy Fund

When you apply for a grant, you'll have to provide detailed information about your financial situation in your application. It could take a while to complete, and it might be worth getting help applying.

The charity Charis Grants can help you with the application. Alternatively you can get help from an adviser at Citizens Advice.

[dgs]

Thankyou all for your very informed advice.
Anything else to add please let me know.
Will let you know what happens next. Regards.

[Tennessee]

Use Stepchange for any type of relief or dro they’ll help with everything, county courts much prefer Stepchange. Even a mention of Stepchange and it puts abeyance on the accounts and debt collectors

[Tennessee]

Turn2us has charities that are able to provide grants.

[CraigJ]

Were they not able to install a prepayment meter?

[Tennessee]

No. I have no benefits coming. So they cannot set up pre payment meters. It puts me backwards

[BuLily]

Yeah, dude, your daughter certainly got into a very interesting situation. Of course, thank God, I've not had such a thing more than once and I've not yet encountered such a problem, but I've heard about it many times from my friends and acquaintances. I've been using a company like Simply Switch for a couple of years now and haven't yet encountered any problems with it. I think you just need to help your daughter pay off the debt and find some other company that will be somewhat more reliable than the last one.

[DE DOGS]

There is a code of conduct that obliges them to only claim for the past year if they have caused the problem

A correct Family member I am sure had exactly the same problem, their fault if they did not collect