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Hello,
I was hoping that somebody may be able to help me identify and contact the parent company that owns this service. The links on their website for Phone, Email, Fax are not active and the phone number that appears hidden within the site just defaults to "their are no receptionists available to help you with your call"
I paid for their 1 Day Passport Service. I was aware that all they do is make an appointment for you. However the Appointment Confirmation Number and Day were incorrect. In fact what information they sent me was for an 8yr old girls first passport on the following day. I paid 153.00 pounds and received nothing. I drove 70 miles each way to be told by the passport office in Durham that I did not have an appointment and that they could not fit me in. I was supposed to be on a plane to the USA today - Saturday 1/7/2017.
I figured I would post the appointment confirmation here. Can anyone help with any kind of contact info for the company.
Thank you for any help you may be able to share with me. Chris.
Premium 1-Day Appointment Ref: 101659308
Passport Services <submissions@passports-office.co.uk>
Wed 1/4, 5:07 AMYou
Dear Christopher
This e-mail has been sent to confirm your Passport Appointment
Applicant: Mr Christopher Steele
Appointment Ref: 101659308
Appointment Date: Friday 06/01/2017
Appointment Time: 14:00 (Please attend 15 minutes before this time)
Attending: Mr Christopher Steele - (If this changes you must call and update)
Your local office for this appointment is:
Durham Customer Service Centre
Freemans Reach
Riverside Place
Durham
DH1 1SL
I was hoping that somebody may be able to help me identify and contact the parent company that owns this service. The links on their website for Phone, Email, Fax are not active and the phone number that appears hidden within the site just defaults to "their are no receptionists available to help you with your call"
I paid for their 1 Day Passport Service. I was aware that all they do is make an appointment for you. However the Appointment Confirmation Number and Day were incorrect. In fact what information they sent me was for an 8yr old girls first passport on the following day. I paid 153.00 pounds and received nothing. I drove 70 miles each way to be told by the passport office in Durham that I did not have an appointment and that they could not fit me in. I was supposed to be on a plane to the USA today - Saturday 1/7/2017.
I figured I would post the appointment confirmation here. Can anyone help with any kind of contact info for the company.
Thank you for any help you may be able to share with me. Chris.
Premium 1-Day Appointment Ref: 101659308
Passport Services <submissions@passports-office.co.uk>
Wed 1/4, 5:07 AMYou
Dear Christopher
This e-mail has been sent to confirm your Passport Appointment
Applicant: Mr Christopher Steele
Appointment Ref: 101659308
Appointment Date: Friday 06/01/2017
Appointment Time: 14:00 (Please attend 15 minutes before this time)
Attending: Mr Christopher Steele - (If this changes you must call and update)
Your local office for this appointment is:
Durham Customer Service Centre
Freemans Reach
Riverside Place
Durham
DH1 1SL
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