24 Studio problem

[Amethyst]

Re: 24 Studio problem

Ok will do .a tiny size 4 cant even use them haha

Yeah just jumped on to check and nothing appearing on my searches.
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[MENTION=48934]Debt Camel[/MENTION]; do you think this identity check kind of soft search would show on Noddle ? They call it a quotation search
See pay on receipt bit here -> http://legalbeagles.info/forums/show...l=1#post753926

[t444rcy]

Re: 24 Studio problem

Yes i will keep you posted definitely worrying at the amount of people its happened too

[Debt Camel]

Re: 24 Studio problem

I suggest you send them a complaint by post, recorded delivery, keep a copy. https://www.studio.co.uk/content/terms-complaint.

It should say

- COMPLAINT in capitals at the top so they can't mistake it for anything else!
- you have received a parcel containing some shoes addressed to you in your maiden name. You got married in [yyyy] and no longer use that name
- you have never opened an account with them under your maiden name or married name.
- you have reported this to Action Fraud, and 999999999999 is the crime reference number
- you want the account deleted and any trace removed from your credit record
- ask them to send either supply a postage paid label so you can send them the shoes or arrange for them to be collected.

how to report to action fraud - http://www.actionfraud.police.uk/

You should also consider registering with CIFAS for personal protection - this makes it MUCH harder for anyone else to open a credit account in your name: https://www.cifas.org.uk/services/id...e-registration

And keep a close eye on your bank account, credit card statements and also your credit records for at least the next 6 months, see https://debtcamel.co.uk/best-way-to-check-credit-score/ for how to do this for free.

[t444rcy]

Re: 24 Studio problem

Thank you Debt Camel , will do all of the above.

Thanks for everyones help

[Amethyst]

Re: 24 Studio problem

I know these orders are being placed on a 'deferred payment' basis but the company is regulated by the FCA as it also offers credit agreement terms ( and seemingly investment insurances?) - so would the FCA be interested in the lack of Identity checking for intitial orders and the terrible complaints handling process?

[t444rcy]

Re: 24 Studio problem

Hi All,

Just want to say thank you for all your help and support with this issue. I actually got a phone call this afternoon from a really nice guy who was really helpful , the account has been confirmed as fraudulent , its now been closed and I've just to use or destroy the goods received. They have instructed the search to be removed from my credit score which can take up to 28days and just to keep an eye on things.

Tracy