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Hi
Can anyone help please
after finding the website www.dragon-mania.com i found some goblets that i wished to purchase. following the instructions i paid for my item via paypal and shortly recieved an email to say i have now paid £29.99 for item no: NEM2212.
The business: JAC-al promotions
contact email
aul@dragon-mainia.com
and that it will be delived to me.
After a week i heard nothing from the company and no item had arrived in the post. so i went back to the dragon mania website to find their contact details to find out what was going on. The website had dissapeared and a large ERROR 404 now takes over the screen.
i did a google search for them and could only acces the website via the cached link, however this did not give me enough information other than the email address. i tryed to contact them via the email address but nothing had come back.
i then opened a dispute to paypal letting them know what had happened. and they said this could take 20 days to see if the company respond.
today i recieved an email from paypal telling me that if i do not open a claim with paypal by the 5th nov them they will assume that the dipute is sorted. I have now opened a claim with paypal telling them that i cannot get hold of the company. On reading the information they tell me that i may not get my money back.
i have done another search today and through the cached link to dragon mania have managed to find an address for the company and a phone number have not managed to get hold of them yet though.
could anyone give me any ideas how to speed this up as paypal now say it could take 3o days and still say i may not get my money back
Help!!
has any one got any experiences and know hoe to speed this process up
many thanks
Jennie
Can anyone help please
after finding the website www.dragon-mania.com i found some goblets that i wished to purchase. following the instructions i paid for my item via paypal and shortly recieved an email to say i have now paid £29.99 for item no: NEM2212.
The business: JAC-al promotions
contact email
aul@dragon-mainia.comand that it will be delived to me.
After a week i heard nothing from the company and no item had arrived in the post. so i went back to the dragon mania website to find their contact details to find out what was going on. The website had dissapeared and a large ERROR 404 now takes over the screen.
i did a google search for them and could only acces the website via the cached link, however this did not give me enough information other than the email address. i tryed to contact them via the email address but nothing had come back.
i then opened a dispute to paypal letting them know what had happened. and they said this could take 20 days to see if the company respond.
today i recieved an email from paypal telling me that if i do not open a claim with paypal by the 5th nov them they will assume that the dipute is sorted. I have now opened a claim with paypal telling them that i cannot get hold of the company. On reading the information they tell me that i may not get my money back.
i have done another search today and through the cached link to dragon mania have managed to find an address for the company and a phone number have not managed to get hold of them yet though.
could anyone give me any ideas how to speed this up as paypal now say it could take 3o days and still say i may not get my money back
Help!!
has any one got any experiences and know hoe to speed this process up
many thanks
Jennie
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