Refund on a car

[des8]

Re: Refund on a car

Whoops Des - crossed again :eyebrows: x

To Dylan - Des knows what he's talking about! xxx

Only sometimes according to my other half:tinysmile_kiss_t4:

[dylankirby]

Re: Refund on a car

Based on what you lovely chaos are saying how does this sound as a final offer email?

-----------

Good Evening,

Okay what I'm trying to do is think of something amicable here.


I really do not want to argue, so please take this in the context it's meant, because at the time of writing this I am quite relaxed. I do wish to clear a few things up though.


I would like to point out that I have not asked for any repairs or partial repairs, and that I did reject the car.


I genuinely am not asking for a refund because of any cash flow issues or change of heart. I am genuinely concerned about the car, and it is really causing me a great deal of stress.


I went away the day of the test drive, I did not come back the same day and leave a deposit. I thought about it assessed our finances and decided to buy the car. I was happy with my choice when I left with the car.


The day I did come back I left a £2500 deposit, that is not someone cash strapped. Yes I was awaiting another credit card as the limit on the card I paid the deposit with did not have a large enough available balance for the full purchase of the car.


The reason for wanting to wait for the other credit card was as another form of protection for the purchase should something had of gone wrong with the car.


I purchased a separate warranty for the car also, quite substantially more expensive than the one you offered me because I was worried about issues arising.


I would like to show you a link about warping discs:


http://www.stoptech.com/technical-support/technical-white-papers/-warped-brake-disc-and-other-myths


The genuine fact for wanting the refund is so many bad previous experiences.


You guys were great to deal with in the show room. Yes I have dealt with this with continuous emails etc and messages, again due to the fact of being fobbed off previously and with no direct answer when you would be in contact with me.


I personally believe that the car would still fall in to not being fit for purpose.


However what I suggest is as Aaron had said one of his friends also wished to purchase the car is you keep the car (that is already currently in your possession), I get my refund and we both walk away without blame to the other party.


I do not wish to sell the vehicle back at a lesser price that paid, as the reason I am asking for a refund is a genuine one on my part.


I genuinely do not want to take the matter to court etc, due to the stress of it all, it would leave a bad taste in everyone's mouth also. That said if I had to I would take that route as I am not desperate for the money right now (although I would obviously rather have it sooner rather than later). Again this is not a option I wish to pursue.


I look forward to your response.




Dylan

[des8]

Re: Refund on a car

I appreciate the attempt to draw a mutually acceptable conclusion.
However I would not discuss my personal finances with them, nor would I make suggestions as to how or to whom they could sell the car.
These are salesman, and the more they get to know you, the closer you become and the harder it is to reject them.
Don't admit you don't relish court or it's an option you don't wish to pursue, (that's your ultimate weapon).
You can be calm and neutral, but these are not friends but business contacts.
You rejected the vehicle because it was not of satisfactory quality.
You do not want it repaired.
You want a refund as is your right

[dylankirby]

Re: Refund on a car

Good points!

slightly tweaked version.....

if you think I should add anything just say

Thinking I should go for a classic like yourself lol


-------------------------


Good Evening,

Okay what I'm trying to do is think of something amicable here.


I really do not want to argue, so please take this in the context it's meant, because at the time of writing this I am quite relaxed. I do wish to clear a few things up though.


I would like to point out that I have not asked for any repairs or partial repairs, and that I did reject the car.


I genuinely am not asking for a refund because of any cash flow issues or change of heart. So I would like to put that thought to bed now.


I am genuinely concerned about the car, and it is causing me a great deal of stress just thinking about the possible issues with it.


I went away the day of the test drive, I did not come back the same day and leave a deposit. So a impulse decision it was most certainly not.


The reason for wanting to wait for the other credit card was as another form of protection for the purchase should something had of gone wrong with the car.


I purchased a separate warranty for the car also, quite substantially more expensive than the one you offered me because I was worried about issues arising.


I would like to show you a link about warping discs:


http://www.stoptech.com/technical-support/technical-white-papers/-warped-brake-disc-and-other-Sent from my iPhone

The actual and genuine fact for wanting the refund is so many bad previous experiences.


You guys were great to deal with in the show room. Yes I have dealt with this with continuous emails etc and messages, again due to the fact of being fobbed off previously and with no direct answer when you would be in contact with me.


I personally believe that the car would still fall in to not being fit for purpose at the time of sale.


However that said, what I think is best is you keep the car (that is already currently in your possession), I get my refund and we both walk away without blame to the other party.


I do not wish to sell the vehicle back at a lesser price than I paid, as the reason I am asking for a refund is a genuine one on my part.


I am not making a threat here, I would like to resolve this issue with yourselves directly amicably. That said if I had to I would take the route of court action, as I am not desperate for the money, (although I would obviously rather have it sooner rather than later).


Although again I would rather resolve this matter with yourselves.


I look forward to your response.




Dylan

[MissFM]

Re: Refund on a car

-------------------------

Good Evening,

Okay what I'm trying to do is think of something amicable here.


I really do not want to argue, so please take this in the amicable context it's meant, because at the time of writing this I am quite relaxed. I do wish to clear a few things up though.


I would like to point out that I have not asked for any repairs or partial repairs, and that I did reject the car, as is my lawful right .


I genuinely am not asking for a refund because of any cash flow issues or change of heart. So I would like to put that thought to bed now.


I am genuinely concerned about the car, and it is causing me a great deal of stress just thinking about the possible issues with it.


I went away the day of the test drive, I did not come back the same day and leave a deposit. So a impulse decision it was most certainly not despite your suggestions.


The reason for wanting to wait for the other credit card was as another form of protection for the purchase should something had of gone wrong with the car.


I purchased a separate warranty for the car also, quite substantially more expensive than the one you offered me because I was worried about issues arising.


I would like to show you a link about warping discs:


http://www.stoptech.com/technical-support/technical-white-papers/-warped-brake-disc-and-other-Sent from my iPhone

The actual and genuine fact for wanting the refund is so many bad previous experiences.


You guys were great to deal with in the show room. Yes I have dealt with this with continuous emails etc and messages, again due to the fact of being fobbed off previously and with no direct answer when you would be in contact with me.


I personally believe that the car would still fall in to was not being fit for purpose at the time of sale.


However that said, what I think is best is I am offering the opportunity for you keep the car (that is already currently in your possession), I get my refund and we both walk away without blame to the other party or further action.


I do not wish to sell the vehicle back at a lesser price than I paid, as the reason I am asking for a refund is a genuine one on my part.


I am not making a threat here, I would like to resolve this issue with yourselves directly amicably. That said if I had to I would take the route of court action, as I am not desperate for the money, (although I would obviously rather have it sooner rather than later).


Although again I would rather resolve this matter with yourselves.


I look forward to your response.




Dylan

[/QUOTE]

Dylan, if it were me I would pare that to the bone - ie cut all the bits I've highlighted in red and a couple of substitutes (green) suggested.

But see what others think.

I do love your typo:tinysmile_kiss_t4:

Based on what you lovely chaos are saying how does this sound as a final offer email?

[dylankirby]

Re: Refund on a car

Hadn't even noticed the typo lol

[dylankirby]

Re: Refund on a car

I must say this is quite a hard email for me to write as I am emotional about it.

i want to get the point without winding them up anymore and getting there backs up, what a mess!

thanks again guys!

[MissFM]

Re: Refund on a car

Hadn't even noticed the typo lol

maybe it wasn't a typomsl

[MissFM]

Re: Refund on a car

I must say this is quite a hard email for me to write as I am emotional about it.

i want to get the point without winding them up anymore and getting there backs up, what a mess!

thanks again guys!

Yes, it's really hard to be friendly but firm. I do think it's a good idea to keep it brief and to the point. x

[dylankirby]

Re: Refund on a car

Thanks for the advice I will re look at the email again.

[dylankirby]

Re: Refund on a car

And he tries again lol

must sky be getting there now I hope

----------------


Good Evening,

I really do not want to argue, so please take this in the amicable context it's meant.


I do wish to clear a few things up though.

I would like to point out that I have not asked for any repairs or partial repairs, and that I did reject the car. As is Sent from my iPhone

I am genuinely not asking for a refund for any other purpose than being stated below, and have no cash flow issues.

I am very concerned about the car, and it is causing me a great deal of stress just thinking about how it has already gone wrong within 2 days.

I went away the day of the test drive, I did not come back the same day and leave a deposit. So a impulse decision it was most certainly not despite your suggestions.

I purchased a separate warranty for the car, quite substantially more expensive than the one you offered me because I was worried about issues arising. This goes to show the genuine worries I have regarding buying used cars.

I would like to show you a link about warping discs:

http://www.stoptech.com/technical-su...nd-other-myths

You guys were great to deal with in the show room. Yes I have dealt with this with continuous emails etc and messages, again due to the fact of being fobbed off previously and with no direct answer when you would be in contact with me.

I personally believe that the car would still fall in to was not being fit for purpose at the time of sale.

However that said, what I think is best is I am offering the opportunity for you to keep the car (that is already currently in your possession), I get my refund and we both walk away without blame to the other party or further action.

I do not wish to sell the vehicle back at a lesser price than I paid, as the reason I am asking for a refund is a genuine one on my part.

I am not making a threat here, I would like to resolve this issue with yourselves directly amicably. That said if I had to I would take the route of court action, as I am not desperate for the money, (although I would obviously rather have it sooner rather than later).


I look forward to your response, and hope we resolve this amicably.


Dylan

[MissFM]

Re: Refund on a car

Good Evening,

I really do not want to argue, so please take this in the amicable context it's meant, because at the time of writing this I am quite relaxed. I do wish to clear a few things up though.


I would like to point out that I have not asked for any repairs or partial repairs, and that I did reject the car, as is my lawful right .

I am genuinely concerned about the car, and it is causing me a great deal of stress just thinking about theissues with it.


I went away the day of the test drive, I did not come back the same day and leave a deposit. So a impulse decision it was most certainly not despite your suggestions.

I would like to show you a link about warping discs:

http://www.stoptech.com/technical-support/technical-white-papers/-warped-brake-disc-and-other-Sent from my iPhone

You guys were great to deal with in the show room. Yes I have dealt with this with continuous emails etc and messages, again due to the fact of being fobbed off previously and with no direct answer when you would be in contact with me.


I do believe that the car was not fit for purpose at the time of sale.


However that said, I am offering the opportunity for you keep the car (that is already currently in your possession), I get my refund and we both walk away without blame to the other party or further action.



I hope and trust that we can resolve this in a friendly and speedy way that will suit us both and look forward to your response.


Dylan

This is how it would read with suggested edits (plus a little twiddle at the end) if that's any help. x

[des8]

Re: Refund on a car

Had unexpected visitors for past hour or so but I'd go along with MissFM's final version.
It's good to see progress.

Just remember you are the customer. The customer is always right (except when I'm the retailer), You have the Sale of Goods Act on your side

[dylankirby]

Re: Refund on a car

Thanks for the support guys.

email sent, will keep you up to date with their response tomorrow