Car finance purchased in good faith

[RJ6719]

Hi all,

Purchased a vehicle not aware it was on finance, in April i was honest with the finance company and told them about the whole situation. After a month of chasing they finally sent me the innocent purchaser forum which I provided proof of everything including all info of the seller. After a few weeks they got back to me explaining that this is now with a solicitors firm and gave me a contact number. Since April till now I have not heard anything, I called the solicitors firm multiple times and was told that do not contact us we will contact you once we hear back. I waited a few months bearing in mind they have been dealing with this for over 5 months. I still haven't heard anything back, I tried contacting them this whole week and only today got returned a call and was told we still have no update and will let you know once we have. Anyone know what I can do? Finance company have said to not contact us and contact the solicitors only. It is really stressing me out and I don't understand what I can do in this situation.

Thanks

[Pezza54]

This is the 5th thread by OP about the same subject. R0b gave good advice to the 1st thread back in April

[RJ6719]

Hi PEZZA54,

I have already used robs advice but as per my new post since then this has now gone to the solicitors. I am asking for more advice on what I can do now.

[Pezza54]

The solicitor could still be chasing the previous owner
You could use mycarcheck to find out if the finance marker has been removed

[RJ6719]

hello,


I have checked and the marker is still on there, it's been on going for over 8 months now in total, I just feel like it's not going anywhere at all. I don't know how to tell them how much stress this is causing me as it's like they do not even care.

[Pezza54]

Are you losing out financially? Perhaps you need to sell the car and are unable to do so.
You could make a complaint with the solicitor about the unreasonable amount of time they are taking, and if this doesn't work, refer your complaint to the Legal Ombudsman (possible compensation)

[RJ6719]

I feel like I am, it feels like I purchased a vehicle that I don't even own. I just keep thinking about the same issue, I'm having a kid soon and ideally needed a more of a practical vehicle so this is also causing a issue for me as I can't sell the car to buy another one. Should I make a complaint with the finance company and solicitor aswell? Or just the solicitor would you say? I have multiple emails with the solicitors company and made many complaints via the phone but no official email complaint.

[Pezza54]

Just the solicitor. The fc hasn't done anything untoward. They could have tried to repossess the car months ago

[RJ6719]

Hi,

Thanks I will try this tomorrow