Hello,
I'm after some advice please, i brought a Hyundia Kona in march 2022 and twice it lost power whilst driving without no warning lights. Unfortunately both times the dealership were unsble to find the fault and I spoke with the finance company about rejecting the car. I paid £1500 for an inspection which they advise I do so and if faults were found, they would accept the rejection and pay the £1500. The inspection found 3 significant faults, faulty battery, faulty hybrid battery and faulty GDF system which had never regenerated and its markers were in the red, the inspection found the car too dangerous to drive as it was failing to pick up that it had a fault hence the loosing of power without any notice.
I sent this information to the finance company, to the dealership and to Hyundia UK, the dealership and Hyundai UK are both saying they are unable to find the faults and now the finance company are asking for the car to repaired going back on what they originally told me. Since then both the dealership and Hyundia UK are still unable to find the faults. Where do I stand please as obviously the dealership have had chance to put right the faults and have been unable to do so, but the fiance company are refusing to back down and insist the car gets repaired.
I have sent all evidence to the finance Ombudsman but without a final letter which the finance company are refusing to send meci cannot move forward.
Kind regards Rae
I'm after some advice please, i brought a Hyundia Kona in march 2022 and twice it lost power whilst driving without no warning lights. Unfortunately both times the dealership were unsble to find the fault and I spoke with the finance company about rejecting the car. I paid £1500 for an inspection which they advise I do so and if faults were found, they would accept the rejection and pay the £1500. The inspection found 3 significant faults, faulty battery, faulty hybrid battery and faulty GDF system which had never regenerated and its markers were in the red, the inspection found the car too dangerous to drive as it was failing to pick up that it had a fault hence the loosing of power without any notice.
I sent this information to the finance company, to the dealership and to Hyundia UK, the dealership and Hyundai UK are both saying they are unable to find the faults and now the finance company are asking for the car to repaired going back on what they originally told me. Since then both the dealership and Hyundia UK are still unable to find the faults. Where do I stand please as obviously the dealership have had chance to put right the faults and have been unable to do so, but the fiance company are refusing to back down and insist the car gets repaired.
I have sent all evidence to the finance Ombudsman but without a final letter which the finance company are refusing to send meci cannot move forward.
Kind regards Rae
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