Hello everyone! (especially rob!) Firstly thank you so much for the time spent & level of information posted on this forum, it's all been really helpful!
Without boring you all I'm looking for some advice & help on my Wife's VT with Volkswagen - We VT'd the car after 46 months on a 48 month agreement, originally the finance company tried to take money from my Wife's account via direct debit even though they had not been in contact and we had not received any letters (although we did expect to be charged for the excess mileage). Luckily the bank stopped the payment and we have since received a letter claiming we owe £ 746.64 for excess mileage. Using your superb information & templates I have responded detailing why we do not believe we owe this debt.
In addition to the excess mileage letter we have received a further letter detailing other charges for 'Auction Commission' & 'Auction Misc' (£ -35.37) which I do not understand, I have requested detail to the charges but we have been sent the exact same letter twice.
I'm just looking for some advice as to whether the excess mileage charge is enforceable as all information on this forum suggests it is not. The mileage did exceed the agreement quite drastically (17k nearly double!) and I was wondering if this would have a negative effect on our claim? The car was kept in an immaculate condition we have evidence of such with photos, the individual who carried out the report on behalf of VW agreed and showed my wife his iPad screen that nothing additional was reported beyond reasonable wear and tear and therefore we would not be charged. We did receive a one page .pdf but didn't receive a vehicle condition report (yet).
Any early help with this would be much appreciated, thanks
Leigh
Without boring you all I'm looking for some advice & help on my Wife's VT with Volkswagen - We VT'd the car after 46 months on a 48 month agreement, originally the finance company tried to take money from my Wife's account via direct debit even though they had not been in contact and we had not received any letters (although we did expect to be charged for the excess mileage). Luckily the bank stopped the payment and we have since received a letter claiming we owe £ 746.64 for excess mileage. Using your superb information & templates I have responded detailing why we do not believe we owe this debt.
In addition to the excess mileage letter we have received a further letter detailing other charges for 'Auction Commission' & 'Auction Misc' (£ -35.37) which I do not understand, I have requested detail to the charges but we have been sent the exact same letter twice.
I'm just looking for some advice as to whether the excess mileage charge is enforceable as all information on this forum suggests it is not. The mileage did exceed the agreement quite drastically (17k nearly double!) and I was wondering if this would have a negative effect on our claim? The car was kept in an immaculate condition we have evidence of such with photos, the individual who carried out the report on behalf of VW agreed and showed my wife his iPad screen that nothing additional was reported beyond reasonable wear and tear and therefore we would not be charged. We did receive a one page .pdf but didn't receive a vehicle condition report (yet).
Any early help with this would be much appreciated, thanks
Leigh
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