Lidl Leatherhead - Athena ANPR Ltd. - WON

[caddik]

I've recently received a 'Civil Parking Charge Notice' from Athena ANPR Ltd. regarding my overstaying the allotted 1 1/2 hours at the Lidl in Leatherhead. I'm not overly familiar with this supermarket at my regular store Horley is closed for major refurbishments until mid March. I've parked in Horley regularly for the last few years without consequences so overstaying by 15 minuites is an honest mistake.
I have been charged £90 with a reduction to £45 if paid within 2 weeks (ending on the 03 March).

I rang Lidl customer care today to get their take on this and they have recommended that I raise a complaint with Athena ANPR ltd directly and enclose my receipts of recent shops at their stores.

I've drafted the following email to be sent to Athena in the morning - does anyone have any feedback on this, anything that I've ommited that should be included?

***

Vehicle Registration No. XXXXXXXX (Car registered in Northern Ireland)
Incident Date 14/02/2015
Parking Charge Notice No. 0 001 XXXX XXXX
Parking Charge Issue Date 17/02/15


Dear Sirs,
I, as registered keeper, wish to invoke your appeals procedure. The driver did not see any of the signs at Lidl Leatherhead and has been using the store regularly since the Lidl Horley outlet has been closes for refurbishment until March (find attached receipts for the date in question using Lidl and week following). In any event your charges are penal in nature and not a genuine pre estimate of loss.

I am under no statutory obligation to name the driver and will not do so.

If you reject my appeal please supply a popla code.

Yours,

C'

(attached scanned copys of two recent shops at Lidl)

[mystery1]

Re: Lidl Leatherhead - Athena ANPR Ltd.

:okay:

M1

[QCKate]

Re: Lidl Leatherhead - Athena ANPR Ltd.

I've recently received a 'Civil Parking Charge Notice' from Athena ANPR Ltd. regarding my overstaying the allotted 1 1/2 hours at the Lidl in Leatherhead. I'm not overly familiar with this supermarket at my regular store Horley is closed for major refurbishments until mid March. I've parked in Horley regularly for the last few years without consequences so overstaying by 15 minuites is an honest mistake.
I have been charged £90 with a reduction to £45 if paid within 2 weeks (ending on the 03 March).

I rang Lidl customer care today to get their take on this and they have recommended that I raise a complaint with Athena ANPR ltd directly and enclose my receipts of recent shops at their stores.

I've drafted the following email to be sent to Athena in the morning - does anyone have any feedback on this, anything that I've ommited that should be included?

***

Vehicle Registration No. XXXXXXXX (Car registered in Northern Ireland)
Incident Date 14/02/2015
Parking Charge Notice No. 0 001 XXXX XXXX
Parking Charge Issue Date 17/02/15


Dear Sirs,
I, as registered keeper, wish to invoke your appeals procedure. The driver did not see any of the signs at Lidl Leatherhead and has been using the store regularly since the Lidl Horley outlet has been closes for refurbishment until March (find attached receipts for the date in question using Lidl and week following). In any event your charges are penal in nature and not a genuine pre estimate of loss.

I am under no statutory obligation to name the driver and will not do so.

If you reject my appeal please supply a popla code.

Yours,

C'

(attached scanned copys of two recent shops at Lidl)

1) I think these signs refer to "our store" with a large Lidl logo. Dont think there is anything on the notice to say that there is any contract between the driver and Athena!!!
2) Why not send a copy to the CEO of Lidl:

ronny.gottschlich@lidl.co.uk

[caddik]

Re: Lidl Leatherhead - Athena ANPR Ltd.

***** I WON ***** *****

Big thanks to the contributors to this blog - I appreciate your support & advise

I've attached the full correspondence below perhaps it will may be useful as a template to others.


*****

Dear Sir/Madam,

Thank you for your email in regards to the above parking charge.

Please be advised your charge has been cancelled.

Kind Regards

Athena ANPR Customer Service Team

From: XXXXXX [mailto:cXXXXXX@outlook.com]
Sent: 24 February 2015 22:09
To: appeals
Subject: Fwd: Appeal | Parking Charge Notice No. X XXX XXX XXX


Vehicle Registration No. XXXXXXX
Incident Date 14/02/2015
Parking Charge Notice No.X XXX XXX XXX
Parking Charge Issue Date 17/02/15

Dear Sirs,

I, as registered keeper, wish to invoke your appeals procedure. The driver did not see any of the signs at Lidl Leatherhead and has been using the store regularly since the Lidl Horley outlet was closed for major refurbishment (due to re-open in March); find attached sales receipts for the date in question and week following.

In any event your charges are penal in nature and not a genuine pre estimate of loss.

I am under no statutory obligation to name the driver and will not do so.

If you reject my appeal please supply a popla code.

Yours,

(Attached two scanned receipts from Lidl - one from the day in question)

[mystery1]

Re: Lidl Leatherhead - Athena ANPR Ltd. - WON

That has to be one of the quickest i've ever seen. :okay:

M1

[Tatay1929]

Re: Lidl Leatherhead - Athena ANPR Ltd. - WON

Your case happened in Feb?
yet in April 2015 Dorking Advertiser published a new 90 mins FREE parking at Lidl Leatherhead and ATHENA are still trying it fine people.

at least having surfed the net - and sent the prove to them I had my case settled.

but what is annoying is they're still doing it.

[3wheelparker]

Re: Lidl Leatherhead - Athena ANPR Ltd. - WON

Re: Parking Charge

Thank you for contacting us regarding the parking charge which you received whilst parked within our store car park.
As you are probably aware, Lidl UK GmbH is a national retailer. As such, we have stores in locations with limited parking space and in common with many of our competitors, our store car parks are abused to a significant and detrimental extent. We have therefore judged it necessary to take measures so that our stores parking facilities are available first and foremost to our customers.
In order to ensure that sufficient parking spaces are available at all times to our customers, Lidl employs third party contractors to monitor and control our car parks. So far, this service has proved reliable and effective in reducing car park abuse and in freeing up spaces for our customers.
In light of your comments, on this one occasion, I have contacted Athena and have requested that this charge be cancelled. Athena will confirm this in writing to you in due course. Please note, your comments regarding our parking restrictions have been noted and passed to the relevant department.
Thank you again for contacting us.
Yours sincerely,
For and on behalf of Lidl UK GmbH

[Kati]

Re: Lidl Leatherhead - Athena ANPR Ltd. - WON

Re: Parking Charge

Thank you for contacting us regarding the parking charge which you received whilst parked within our store car park.
As you are probably aware, Lidl UK GmbH is a national retailer. As such, we have stores in locations with limited parking space and in common with many of our competitors, our store car parks are abused to a significant and detrimental extent. We have therefore judged it necessary to take measures so that our stores parking facilities are available first and foremost to our customers.
In order to ensure that sufficient parking spaces are available at all times to our customers, Lidl employs third party contractors to monitor and control our car parks. So far, this service has proved reliable and effective in reducing car park abuse and in freeing up spaces for our customers.
In light of your comments, on this one occasion, I have contacted Athena and have requested that this charge be cancelled. Athena will confirm this in writing to you in due course. Please note, your comments regarding our parking restrictions have been noted and passed to the relevant department.
Thank you again for contacting us.
Yours sincerely,
For and on behalf of Lidl UK GmbH

what was your appeal??

[3wheelparker]

Re: Lidl Leatherhead - Athena ANPR Ltd. - WON

Sent: Monday, November 02,2015 5:49 PM
To: ronny.gottschlich@lidl.co.uk
Subject: Leatherhead Store

Dear Mr. Gottschlich,

I write you as a resident who used Lidl in Leatherhead, Surrey.

I have spent more than 2hours trying to stop my credit card company, bank and your associate AthenaParking debt my card automatically for a 90 Pounds for a 10minute parking charge.

Can you review andremedy this Lidl problem which is totally out of the scale and without the moral compass that I havecome to expect from Lidl.

Best,

Lidl Fan


Result : Fine waived within 45 minutes.

[franklydude]

Re: Lidl Leatherhead - Athena ANPR Ltd.

Hello, can you please post or tell me the email ID for the Athena ANPR Ltd appeals process. I don't want to use their online system! Many thanks, Franky