PCN - Excel parking, Peel Centre Stockport

[nickdav]

Hi, my wife visited the Peel Centre in Stockport and purchased a ticket. She paid £3 for 3-4 hours parking, however was only in the car park for 47minutes.

She entered her registration into the machine and inserted the money. She has then pressed the green button for the issue of the ticket. As she has done this she thinks she has knocked the Q button which was next to the green button. However the machine has still issued the ticket but with just a Q on it instead of the full registration.

On the back of the ticket it states that it should only display the date and time.

About a week later we have then received a PCN for £100 from excel parking services stating that we didn't buy a ticket for the car park.

We have appealed this sending them a picture of the ticket we purchased, however they have refused the appeal.

I have been back to the car park and looked at the terms and conditions sign. This states that the ticket should display the time, date and registration. This appears to contradict what is on the back of the ticket.

I have been given details on how to appeal to the IPC Independent appeals service.

Is there anybody that is able to provide advise on what is the best course of action in relation to an appeal?

Many Thanks

Nick

[mystery1]

Re: PCN - Excel parking, Peel Centre Stockport

Do you have a picture of the signs ?

Even if the independent appeals service "kangaroo court" dismiss an appeal a judge would chuck it out asking "where is your loss".

M1

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

I have got a photo of the terms and conditions section of one of the signs, but I am struggling to attach it to the thread. I will keep trying.

What do you think would be the basis of my appeal?

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

I think I have managed to add the picture.

[mystery1]

Re: PCN - Excel parking, Peel Centre Stockport

Do you have the rest of the sign ?

M1

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

No I don't sorry. I might be able to get a photo tomorrow if it would help?

[mystery1]

Re: PCN - Excel parking, Peel Centre Stockport

Won't know until i see it

M1

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

Thanks, I will get a photo tomorrow when I finish work and add it to the thread.

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

Hi @mystery1,

I have been to the Peel Centre today to take some more photos of the sign. I have split it into 3 photos to ensure it was legible.
I have also attached photos of the front and back of the ticket and the sign at the entrance to the car park and the small sign above the pay and display machine keypad.

Just to clarify in my first post I said my wife paid £3, I made a mistake and it was £2 for the 3-4 hours.

Also when I have looked at the signs they have got logos for the BPA, however they don't appear to still be members, does this mean anything?

Many Thanks for your advice.

Nick

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

Sorry having problems uploading the photos.

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

Sorry having to upload them a bit at a time.

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

This is the sign at the entrance to the car park.

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

This is the front and back of the pay and display ticket.

Thanks again

Nick

[mystery1]

Re: PCN - Excel parking, Peel Centre Stockport

Do you have the original penalty notice ?

M1

[nickdav]

Re: PCN - Excel parking, Peel Centre Stockport

This is the original PCN notice.

Thanks

Nick