Missed one letter on ticket input and requested reasonable grounds due to disability

[ecseljules]

Purchased a two hour ticket in a car park managed by Premier parking solutions. Was less than 40 minutes but have got a PCN that was denied on appeal. I appealed because i have dyslexia and had difficulty reading the number plate input keyboard due to the keys being a certain colour that made it difficult to read properly.
the car park is for a shopping centre so technically is that not a public place, therefore are they not supposed under the Equality Act to offer reasonable adjustments for disability or are private firms exempt from following the equality act? I kept my ticket so have proof of ticket purchase.
What I wanted to know is does the terms and conditions have to be the same on the machine as the signs in the car park. The machine asks for number plate input but the terms and conditions board does not specifically say it?
Can I counter sue them for psychological damage for failure to follow equality legislation, and if so who would I name on the court papers? The owner of the company or the name of the appeals manager?

I have been told I can appeal but this will increase the cost to £100 pounds. They use Beavis as a fait a complete argument. This is nothing like Beavis as I have purchased a ticket and was within the time frame, and it seems totally unfair terms and conditions to require all digits especially as they would have records for any cars with the previous 6 digit similar plate within those 2 hours on their computer system.
I feel that they need to understand that equality should be for everyone not something parking firms can ignore!

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

sorry i think i put this on the wrong forum heading does anyone know how to move it to parking?

[Kati]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

sorry i think i put this on the wrong forum heading does anyone know how to move it to parking?

moved

I'll tag [MENTION=5354]mystery1[/MENTION] for you too xx

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

Lots of views but no answers does anybody have any thoughts on this?

[mystery1]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

Sorry, i missed it.

Need to see the ticket and signs if possible toget a decent appeal.

M1

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

will try and upload after a trip to the IOW festival. Surely its not that relevent regarding the exact ticket, as they key to the defence is the equality act. The guidence to operators is they need to comply by the requirements of the EA2010. How is one letter mistake due to disability not a defence as its is reasonable adjustment to allow error where there is no material loss for the company. the letter missing would mean there are a maximum of 25 (less Q which isnt used) other number plates int the UK that I could have been in the car park at that time. Out of those 25 cars from my research no others are my car type or colour. As such if the only reason for number plate input is ensure one does not hand ticket to another person then surely on a balance of possibilities the digits inputted could only have come from my car. As such is is unreasonable terms to not allow for resonable adjustment for disability

[mystery1]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

Looking at a situation and taking a moral stand is not the way to win. It is far better to find th best winning points and supplement them with stuff like equalities act. I haven't seeen any popla wins based on the equalities act but suspect some have been withdrawn or uncontested to avoid such a ruling.

M1

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

just got back and time is of essence as only have two days left of appeal time. Just wanted to know how many signs does a carpark need i have checked on a multistory car park there is only one sign on every other level. the level i parkedon did not have a machine and also did not have any signage. The signage that ask for number plate input requests exact number plate but this is impossible as there is no space for gaps which is a requirement of the DVLA for accurate number plates. legally then its not possible to input an exact number plate as no number plate has no gaps

[Openlaw15]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

Purchased a two hour ticket in a car park managed by Premier parking solutions. Was less than 40 minutes but have got a PCN that was denied on appeal. I appealed because i have dyslexia and had difficulty reading the number plate input keyboard due to the keys being a certain colour that made it difficult to read properly.
the car park is for a shopping centre so technically is that not a public place, therefore are they not supposed under the Equality Act to offer reasonable adjustments for disability or are private firms exempt from following the equality act? I kept my ticket so have proof of ticket purchase.
What I wanted to know is does the terms and conditions have to be the same on the machine as the signs in the car park. The machine asks for number plate input but the terms and conditions board does not specifically say it?
Can I counter sue them for psychological damage for failure to follow equality legislation, and if so who would I name on the court papers? The owner of the company or the name of the appeals manager?

I have been told I can appeal but this will increase the cost to £100 pounds. They use Beavis as a fait a complete argument. This is nothing like Beavis as I have purchased a ticket and was within the time frame, and it seems totally unfair terms and conditions to require all digits especially as they would have records for any cars with the previous 6 digit similar plate within those 2 hours on their computer system.
I feel that they need to understand that equality should be for everyone not something parking firms can ignore!

hello jules....what date did this happen...ie what date were you parked? Did you go over the 2 hours?

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

the date was 3/5/16, and absolutely not i was less than 40 minutes of the two hour ticket.

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

the signage re inputing of number plate is added at the bottom of the machine itself and is a different sign than the one that I photographed. As this is passed the introduction of the unfair terms legislation going live, is it not an unfair terms if it ask you to input a number plate exactly but does not allow you to input it exactly as the gap is part of my number plate so assummed that the final number or letter was not required. I checked twice and thought the error was my dyslexia but in reality its in the nature of the input methodolgy it does not want a space but that would not be my official number plate, an unfair term according to the flowchart on the government website. Also the entrance states that ANPR is used but it does not state what they will do with the dat which i thought was a legal requirement

[Kati]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

:bump: for [MENTION=5354]mystery1[/MENTION]

[Openlaw15]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

the signage re inputing of number plate is added at the bottom of the machine itself and is a different sign than the one that I photographed. As this is passed the introduction of the unfair terms legislation going live, is it not an unfair terms if it ask you to input a number plate exactly but does not allow you to input it exactly as the gap is part of my number plate so assummed that the final number or letter was not required. I checked twice and thought the error was my dyslexia but in reality its in the nature of the input methodolgy it does not want a space but that would not be my official number plate, an unfair term according to the flowchart on the government website. Also the entrance states that ANPR is used but it does not state what they will do with the dat which i thought was a legal requirement

Jules, look at the link below at post #54, where I posted some detailed information in a similar situation to yours but the facts here were a gym's private car park, for some ideas how contract for car parks is interpreted. I'll answer your question afterwards.

http://www.legalbeagles.info/forums/...ht=#post656050

[ecseljules]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

sorry it might be my dyslexia so it might mean i have confused sequencing of events. The Beavis point was not used on the claim rather when you attend their website, so they havent used beavis as prescedent. The issue surrounds what contract can force you to input data where there is a confusion either due to dyslexia or because the wording is not exact enough on what date is required to make the purchase a contract. I believed i had put the data in correctly. `there was no requirement on the standard signage that i input data for the contract to be valid. its only the machine itself and then its hard to read as it is not written in open dyslexic or comic sans font. They argue the text is industry compliant but the equality act states that one has to look at the individual not a standard and take reasonable adjustment for the individual with the disability. Dyslexia is not just about reading but also sequencing, when the rules are different on a machine to the actual signage around the site this makes it difficult to understand sequencing

[Openlaw15]

Re: Missed one letter on ticket input and requested reasonable grounds due to disabil

sorry it might be my dyslexia so it might mean i have confused sequencing of events. The Beavis point was not used on the claim rather when you attend their website, so they havent used beavis as prescedent. The issue surrounds what contract can force you to input data where there is a confusion either due to dyslexia or because the wording is not exact enough on what date is required to make the purchase a contract. I believed i had put the data in correctly. `there was no requirement on the standard signage that i input data for the contract to be valid. its only the machine itself and then its hard to read as it is not written in open dyslexic or comic sans font. They argue the text is industry compliant but the equality act states that one has to look at the individual not a standard and take reasonable adjustment for the individual with the disability. Dyslexia is not just about reading but also sequencing, when the rules are different on a machine to the actual signage around the site this makes it difficult to understand sequencing

Hi Jules,

Show me the letter from the company who's taking action against you. Do you have copies of the signs if so please attach them here. You said you parked for only 40 minutes? So if it was less than the 2 hours, am not following you what you mean. Was there free parking at any stage? Are the company saying you went over the 2 hours or are they saying you mistakenly had taken the wrong ticket or the information was wrong on the ticket. You're not explaining yourself. The law for disability is the Equality Act where any company cannot discriminate by disability and where necessary must make reasonable adjustments.