PCN wrong registration

[Mastercutler]

Hello, I am new to the forum and would appreciate any advice on the following matter.

I parked a courtesy car in a private car park which I regularly park in (Bank Car Park at Victoria Quays).

I paid in the usual way on Twin app, but mistakenly used the wrong number plate when paying (I didn’t actually enter the wrong details, the app just used the reg from my own car by default, and I completely forgot to edit it).

I have subsequently received an email from the courtesy car provider (Enterprise) saying they will charge an admin fee of £35 to process the parking charge notice from Bank Car Park. I suspect I will have to take that on the chin as I have looked back at the paperwork I signed with Enterprise and that says I am liable for such fees.

However, the email from Enterprise suggests they will pass on my details to Bank Car Park who will presumably send me a PCN in due course. Given I have actually paid the parking fee, what are my chances of successfully challenging the PCN if/when it lands? The number plate used in the app and the number plate of the car that was actually parked are entirely different (for the reasons mentioned above).

Thanks in advance for any help you may be able to offer

[des8]

If you appeal the Notice to Keeper when it lands on your doormat, you should manage to have the charge reduced to £20.
If there are errors on the NTK you may manage to pay nothing, but that might take some work!

[Mastercutler]

Thank you very much for the reply. That is where I had got to with my own research. If it’s a minor mistake with the entry of the reg plate then there should be no charge, but if it’s a more fundamental error (as per my situation), then £20. The only thing I wasn’t sure about is whether that only applies to those operators that are signed up to the BPA or equivalent.

I thought one potential solution might be to appeal on the grounds you have described, and, in parallel, under separate cover, send them a WPSATC letter offering £20 in full and final settlement.

[des8]

Can you post up a copy (redacted ) of the parking charge notIce and also a link to the Enterprise T&Cs?

The operators must be members of an accredited parking association, and since the !st October there is only one code (https://www.britishparking.co.uk/wri...ofPractice.pdf) annex F3 )
No reason not to refer them to the code (annex F3 applies ) and offer £20 in full & final (mark it "without prejudice")
Do not identify the driver if writing to them)

[Mastercutler]

Many thanks. I received the PCN through today. I’ve attached the images of the PCN and the paperwork enclosed with it.

I have also taken a photo of the signage in the car park.

[Mastercutler]

Attachments

[Mastercutler]

More attachments (apologies - I had difficulty uploading them due to the file size limit)

[Mastercutler]

More attachments

[des8]

So they seem to have crossed all t's and dotted all i's with the paperwork, so an appeal as discussed earlier would be the way to go.

Note that if Bank Car Park do not accept your appeal, you have the opportunity to appeal to IAS.
The latter is really a waste of time as they are administered by IPC (a trade body so not truly independent).
Having done that the next stage would be court, where they will try and add on extra costs covered by a reference in small letters on the sign to "additional costs". This really is a no no and has sometimes caused judges to strike out the whole of similar claims.

If you would like further assistance please come back to this thread

[Mastercutler]

Many thanks for your response. Do you think it is still worth making a Without Prejudice offer of £20, or is that just for those accredited by the BPA.

[des8]

That code of practice also applies to IPC members of the parking fraternity.
It is a single Code of conduct voluntarily produced by the parking "industry" to forestall government action.

So yes, appeal that notice quoting the regulation and offer the £20.
Do not identify the driver when writing to them.

[Mastercutler]

Many thanks.

Here is a copy of what I have sent (sorry for the disjointed images, file size issues again). I wasn’t sure whether to head it Without Prejudice or not but in the end decided to include it. I guess it’s wait and see now unless there’s anything else you think I should do in the interim?

[des8]

Fine, now wait and see.
The ball is in their court