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Hi All i would be grateful for your help as I've been reading a fair few stories on here which have been very helpful.
I purchased a used car from a dealership on 13/12/2023 it was a 2020 reg 10k miles, part exchange value of my Car £4151, £99 deposit paid on credit card, remainder paid on debit card.
I had an issue that the car wasn't starting this happened on 14/12/2023 and then again on 18/12/2023, I allowed the dealer the chance to repair they had the vehicle 19/12-28/12, on 16/12/2024 the fault re appeared this time not starting for over 5 hours, I contacted the dealer they had no courtesy cars available and said they would help get it sorted, heard nothing from them, 18/01/2024 again the car failed to start all day so I filed my rejection letter, I did offer to take another car from their dealership and pay extra towards it as it was available immediately but no response to this offer. I believe because of them having my car for the 9 days my 30 day right to reject was extended for this period of time so I was cutting it fine for timing. Barely any contact from the dealership, nothing in writing until 23/01/2024 to acknowledge the rejection and to say they needed the mileage and they would collect the car and give me a full refund. 26/01/2024 car was collected on a low loader (with no prior notice) and all documents including the v5 were handed over, they signed it back into their name on 27/01/2024 via DVLA. To date I have received no correspondence and no refund. I have spoken with the credit card company regarding a Section 75 but unsure if this will cover me for the part ex value of my old vehicle. I have also today sent a letter before action. They are pretty much ignoring my phone calls at this point as I've called off other phones and they answer immediately to then be told I will get my refund in 3 working days (this was on Monday) no money still, and I work in Finance I know how BACS payments work and it would have appeared by now if they intended on paying it. Where do I go from here is there any other steps I can take to help myself on this journey. Currently no car, out of pocket £14250, as well as the extra I'm paying to rent a vehicle currently, insurance costs etc.
I purchased a used car from a dealership on 13/12/2023 it was a 2020 reg 10k miles, part exchange value of my Car £4151, £99 deposit paid on credit card, remainder paid on debit card.
I had an issue that the car wasn't starting this happened on 14/12/2023 and then again on 18/12/2023, I allowed the dealer the chance to repair they had the vehicle 19/12-28/12, on 16/12/2024 the fault re appeared this time not starting for over 5 hours, I contacted the dealer they had no courtesy cars available and said they would help get it sorted, heard nothing from them, 18/01/2024 again the car failed to start all day so I filed my rejection letter, I did offer to take another car from their dealership and pay extra towards it as it was available immediately but no response to this offer. I believe because of them having my car for the 9 days my 30 day right to reject was extended for this period of time so I was cutting it fine for timing. Barely any contact from the dealership, nothing in writing until 23/01/2024 to acknowledge the rejection and to say they needed the mileage and they would collect the car and give me a full refund. 26/01/2024 car was collected on a low loader (with no prior notice) and all documents including the v5 were handed over, they signed it back into their name on 27/01/2024 via DVLA. To date I have received no correspondence and no refund. I have spoken with the credit card company regarding a Section 75 but unsure if this will cover me for the part ex value of my old vehicle. I have also today sent a letter before action. They are pretty much ignoring my phone calls at this point as I've called off other phones and they answer immediately to then be told I will get my refund in 3 working days (this was on Monday) no money still, and I work in Finance I know how BACS payments work and it would have appeared by now if they intended on paying it. Where do I go from here is there any other steps I can take to help myself on this journey. Currently no car, out of pocket £14250, as well as the extra I'm paying to rent a vehicle currently, insurance costs etc.
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