Stressed beyond belief!
so my landrover was sent to a garage for potential reconditioned engine. I was told by the garage this would be the case but also a reconditioned turbo as this was causing issues with new reconditioned engine. I have been quoted £7.5 k. The garage was aware this was being run through our warranty company and that they were then to contact them.
the warranty company went to asses to find the work had already been fulfilled everything done cat is now on the forecourt. When the warranty company assessed the parts they have logged that parts and serial numbers do not match and have therefore no authorised the claim.
the garage then called to say the assessment officer was not very good book another assessor and we will monitor the viewing
I have done this I am none without my car since September, I’m paying finance, insurance ,tax whiskt its say on the forecourt
another assessor has been to view and has come back with same details adding the turbo doesn’t look reconditioned
The warranty company and the garage have been in communication with each other I have not authorised any work and now the garage are calling me saying they have had my car for 6 months and want money
Where do I stand I’m not paying for works I didn’t authorise and nor is the warranty company!
Anh advise would help
so my landrover was sent to a garage for potential reconditioned engine. I was told by the garage this would be the case but also a reconditioned turbo as this was causing issues with new reconditioned engine. I have been quoted £7.5 k. The garage was aware this was being run through our warranty company and that they were then to contact them.
the warranty company went to asses to find the work had already been fulfilled everything done cat is now on the forecourt. When the warranty company assessed the parts they have logged that parts and serial numbers do not match and have therefore no authorised the claim.
the garage then called to say the assessment officer was not very good book another assessor and we will monitor the viewing
I have done this I am none without my car since September, I’m paying finance, insurance ,tax whiskt its say on the forecourt
another assessor has been to view and has come back with same details adding the turbo doesn’t look reconditioned
The warranty company and the garage have been in communication with each other I have not authorised any work and now the garage are calling me saying they have had my car for 6 months and want money
Where do I stand I’m not paying for works I didn’t authorise and nor is the warranty company!
Anh advise would help
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