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I was astounded last week to get a letter from the Coventry building society about missed payments on my mortgage.
Two years ago I went into my local branch of the Cov B.S and had a chat about why I was on the privelege rate of 8% (not much of a privelege) when they were offering new customers a 5.29% three year fixed rate. I said I wanted that rate as I felt they were taking the mick just because I was a good customer, who always paid on time. After a long discussion I got the three year fixed deal and they waived the buy in fee (it pays to argue).
Two years on and after making overpayments every month to reduce the capital I got a letter. You have not paid a mortgage payment for two years and your account is in arrears.
I was very confused and my wife was starting to worry. I went on the phone and got fobbed off, so I went to the local branch to be told; overpayments come off of the capital and are not classed as a mortgage payment, so after paying £24,000 in two years I was sent this letter. I am still quite confused, is this normal practice or are the Coventry B.S on another planet. I did ask that an apology be sent to my wife for the upset caused, I guess that was too much for them to handle as well, because nothing has arrived to date. Well I have £11,000 outstanding on my mortgage and plan to clear that in the next 12 months and send the Coventry B.S to Coventry.
Thanks,
Hod..Liam..
Two years ago I went into my local branch of the Cov B.S and had a chat about why I was on the privelege rate of 8% (not much of a privelege) when they were offering new customers a 5.29% three year fixed rate. I said I wanted that rate as I felt they were taking the mick just because I was a good customer, who always paid on time. After a long discussion I got the three year fixed deal and they waived the buy in fee (it pays to argue).
Two years on and after making overpayments every month to reduce the capital I got a letter. You have not paid a mortgage payment for two years and your account is in arrears.
I was very confused and my wife was starting to worry. I went on the phone and got fobbed off, so I went to the local branch to be told; overpayments come off of the capital and are not classed as a mortgage payment, so after paying £24,000 in two years I was sent this letter. I am still quite confused, is this normal practice or are the Coventry B.S on another planet. I did ask that an apology be sent to my wife for the upset caused, I guess that was too much for them to handle as well, because nothing has arrived to date. Well I have £11,000 outstanding on my mortgage and plan to clear that in the next 12 months and send the Coventry B.S to Coventry.
Thanks,
Hod..Liam..
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