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[winner12]

Hi
My young Daughter managed to knock a full glass of orange onto my Lap top yesterday rung LLoyds this morning and waiting for appointment call back does anyone know their procedure for replacement it was a sony vaio about 3 years old

[labman]

Re: Home Contents

Can't help with your question, but I tipped a pint of pineapple juice into mine a few months back. After getting the replacement I decided to have a fiddle. I took off the keyboard, carefully wiped the silver film under it which was making the keys all stick, let it dry thoroughly, put the keyboard back. Hey presto - fully functioning again!

Maybe something for the future?

[winner12]

Re: Home Contents

Hi Labman
I have tried drying it out overnight but its totally dead wont even start up im using a friends computer at the minute to type on here any excuse for a free cuppa eh

[labman]

Re: Home Contents

Hi Labman
I have tried drying it out overnight but its totally dead wont even start up im using a friends computer at the minute to type on here any excuse for a free cuppa eh

RIP Laptop then!:tinysmile_cry_t:

Fun playing with a new one though - hope it was backed up!:tinysmile_grin_t:

[winner12]

Re: Home Contents

Yeah funnily enough backed it up for some strange reason sunday and i have kept my cuppa well away from mates computer with enaid saying things happen in 3s im not risking it

[winner12]

Re: Home Contents

Hi
Had my call have to wait for a case manager to go through my claim next week its a hour slot blimey only sorting a replacement lap top not having my house rebuilt

[winner12]

Re: Home Contents

Am i being fobbed off got to get an estimate for repair to the above laptop thought thats what i paid insurance for
If they did not want to replace it surely they should arrange for it to be repaired any ideas any one not claimed in years may be im too much of a dinosaur when it comes to making claims

[bluebottle]

Re: Home Contents

The insurance company will be looking to see if it's cheaper for them to repair your laptop or replace it. The other issue is that of availability of spare parts, which can influence an insurer's decision how to deal with a claim. If your laptop is declared "Not repairable", then they might opt to replace it.

Check the policy to see what your insurer will do. Some offer reconditioned items, whilst others offer "New for Old". Oh, and make sure all and any important, personal and sensitive data is removed from the hard disk before handing your laptop over to the insurer, if they decide to replace it. Make this clear to them. They should let you do this.

Let us know how you get on.

[winner12]

Re: Home Contents

Thanks Bluebottle
But should they arrange for a repair quote just feel a bit let down I expected them to arrange for it to be collected at least and have a look at it
Got accidental damage cover happy to get it repaired if they can
just want a working laptop

[bluebottle]

Re: Home Contents

Insurance companies can be unbelievably lazy. How do you think they make such huge profits? Ask the insurer if they have a preferred repairer or are they happy for you to get a quote from any reputable computer repairer. Avoid PC World. They have an awful reputation for not doing repairs properly, leaving leads out of boxes, necessitating you have to go back to the store to retrieve them, and nosing through your files. One person they did that to had planted a piece of software on the hard disk that was undetectable, but logged all and any access to files whilst it was with PC World. Apparently, the staff at PC World were left with red faces when the guy activated the software and showed them the log of files they had accessed without authority.

[winner12]

Re: Home Contents

Bloody hell sounds a right nightmare
I have come to the conclusion they are hoping I get it repaired I have a claims excess and have no claims ever so thats going to bump up next years premium for sure
Does make you wonder why we have insurance