Holding deposit which Act/legislation

[echat11]

That's a standard response from Trading Standards (no doubt it is true in some respects - cutbacks). The point of Trading Standards is to stop traders / bad businesses in their tracks, not wait for more consumers to fall foul of traders / bad businesses. I would 'progress this complaint to Stage 2 of the Corporate Complaints Process by contacting the Customer Feedback Team'. Then LGO.

https://www.lgo.org.uk/make-a-compla...ding-standards

As ISLANDGIRL suggests lodge a complaint with the Property Ombudsman.

https://www.tpos.co.uk/

[steveeasy]

That's a standard response from Trading Standards (no doubt it is true in some respects - cutbacks). The point of Trading Standards is to stop traders / bad businesses in their tracks, not wait for more consumers to fall foul of traders / bad businesses. I would 'progress this complaint to Stage 2 of the Corporate Complaints Process by contacting the Customer Feedback Team'. Then LGO.

https://www.lgo.org.uk/make-a-compla...ding-standards

As ISLANDGIRL suggests lodge a complaint with the Property Ombudsman.

https://www.tpos.co.uk/

Hi,
Yes I will do the property ombudsman and stage 2 complaints before the LGO.

Thank you
steveeasy

[ostell]

Stop hijacking other people threads, it's bad mannered. Start your owm