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Leasing office refusing to give money back
Hello, I'm new to this forum and this is my first post, so please forgive my ignorance. I hope this belongs here.
The situation I'm currently in goes as follows: basically I accidentally sent my monthly rent money to my old leasing office instead of my current one, it was an honest mistake (early in the morning, wasn't thinking straight). I sent it as an online payment, and immediately sent my current leasing office the rent money afterwards. I haven't rented with my old leasing office for nearly two years.
It was a Sunday, so banks and my old leasing office (which I'll refer to as T) were closed, all I could do was to send T an email explaining my mistake. I never got along too well with T, there were multiple issues with the flat, some of which they just blatantly denied. I had a feeling they would be difficult with me in trying to get the money back. On Monday I went to the bank and asked what my options were, they said the easiest way is to just ask T to give it back before the bank gets involved. I Called T later and was told to email a specific person, this person was the same person I used to deal with when I was a tenant, and I remember them being aggressive and difficult even then. I emailed this person, explaining it was a mistake and asked for money back. I got an email back stating they claimed I owed them money and that they were keeping the money. They said I left the flat in a bad state, even though we had agreed at the time that I forfeited my deposit I should note I never received any bill or email stating I owed them money in the time that I've not been their tenant.. I emailed back saying that I don't owe money, and that it's curious that they only now have decided I owe money only when I've accidently sent money.
An important detail is that I was on an official signed lease up until a point, but then it just went onto a rolling contract that was purely verbally agreed, no signatures or leasing agreement. Now they say I owe rent in a period of time outside the official leasing agreement, during a time when I had already vacated the flat. I think they are trying to label it as rent money as the note I sent with the payment said "my name- rent".
I'm just wondering what my options are? Ive started the process with the bank for them to try to get a refund. I'm considering an ombudsman. I just feel they don't have a leg to stand on really, but I just need proper advice please.
Thank you
The situation I'm currently in goes as follows: basically I accidentally sent my monthly rent money to my old leasing office instead of my current one, it was an honest mistake (early in the morning, wasn't thinking straight). I sent it as an online payment, and immediately sent my current leasing office the rent money afterwards. I haven't rented with my old leasing office for nearly two years.
It was a Sunday, so banks and my old leasing office (which I'll refer to as T) were closed, all I could do was to send T an email explaining my mistake. I never got along too well with T, there were multiple issues with the flat, some of which they just blatantly denied. I had a feeling they would be difficult with me in trying to get the money back. On Monday I went to the bank and asked what my options were, they said the easiest way is to just ask T to give it back before the bank gets involved. I Called T later and was told to email a specific person, this person was the same person I used to deal with when I was a tenant, and I remember them being aggressive and difficult even then. I emailed this person, explaining it was a mistake and asked for money back. I got an email back stating they claimed I owed them money and that they were keeping the money. They said I left the flat in a bad state, even though we had agreed at the time that I forfeited my deposit I should note I never received any bill or email stating I owed them money in the time that I've not been their tenant.. I emailed back saying that I don't owe money, and that it's curious that they only now have decided I owe money only when I've accidently sent money.
An important detail is that I was on an official signed lease up until a point, but then it just went onto a rolling contract that was purely verbally agreed, no signatures or leasing agreement. Now they say I owe rent in a period of time outside the official leasing agreement, during a time when I had already vacated the flat. I think they are trying to label it as rent money as the note I sent with the payment said "my name- rent".
I'm just wondering what my options are? Ive started the process with the bank for them to try to get a refund. I'm considering an ombudsman. I just feel they don't have a leg to stand on really, but I just need proper advice please.
Thank you
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