Tradesgateway block me out of my course!

[Tmarques]

Hello I just need some help . I have been doing a welding course with tradesgateway after 3years they have block me so I can no longer send my assignments online I have sent emails to customer service never had a reply tryed to call always go to answerphone and when I try to leave a message it says answerphone box is full I have 3 payments left on it . I don't know what else to do I want to finish the course and I don't want to lose out on 6000£ . On the contract it says it may take from 12 to 36 months to finish but didn't say it has to be done it just say may take that long . Is there anything I can do legally? Because the salesman said to me I can have as long as I want as I explain to him with work and small children at home I wouldn't be able to do it quick . Help please thank you

[Kati]

Re: Tradesgateway block me out of my course!

[MENTION=6]Amethyst[/MENTION] [MENTION=332]EXC[/MENTION] ... who do we have on here we can ask?? xx

[Amethyst]

Re: Tradesgateway block me out of my course!

Hi, sorry to hear this, it must be terribly worrying after all the work you have put in.

Few questions first of all...

Have you done the practical part of the course yet ?

What number are you trying ? Have you made any written complaint?

Who are you making the payments to ? ( CF4TS ?)

Which company were you doing the course with ( TradesGateway / Brightsparks etc?? )

[Tmarques]

Re: Tradesgateway block me out of my course!

I haven't finish the practical as i need to finish the online training although I was due for 2weeks there but I wasn't able to book holiday from work. And it was with tradesgateway and payment are made to cf4tf I have email them a few times with no reply but no written letter . And the number I'm calling is 0808 168 6961 thank you

[Amethyst]

Re: Tradesgateway block me out of my course!

Sorry forgot to ask - was it a City & Guilds qualification ? ( http://www.cityandguilds.com/qualifi...ab=information ? )

[Tmarques]

Re: Tradesgateway block me out of my course!

Yes I done 2weeks in Watford and I've been blocked since June and I . And yes that's where I send my work to

[Amethyst]

Re: Tradesgateway block me out of my course!

Okay cool.

Sorry, got myself confused and posted over my last post ( sorry ) - is it this qualification you are working towards http://www.cityandguilds.com/qualifi...ab=information ?

[Tmarques]

Re: Tradesgateway block me out of my course!

Yes it was I have 2 certificates already

[Tmarques]

Re: Tradesgateway block me out of my course!

Yes they are the ones and that's ok

[Amethyst]

Re: Tradesgateway block me out of my course!

Okay, I've tried the number and yes it goes to answerphone ( I know it's to be expected this time of day ) but yes the mailbox is full.

I tried a couple of Marlborough Information Services (TG's parent Company) numbers that I had as well and both are dead.

When did you last speak to your tutor or anyone else at TG ?

Looking at companies house shows they have had some issues - I'll try and find out what's happening tomorrow.

[Tmarques]

Re: Tradesgateway block me out of my course!

Ok thank you very much and last time was 4months the ago

[Amethyst]

Re: Tradesgateway block me out of my course!

0808 168 6961 - answerphone
0808 168 9670 - dead
0333 006 3670 - seems to work.... gets a person... so give that one a try ( should be local rate call cost ) [MENTION=106581]Tmarques[/MENTION] and let me know xxx


got it off this headed paper

[Tmarques]

Re: Tradesgateway block me out of my course!

Thank you will try it tomorrow as I got home today just after 5:30 and they are already shut . Thank you I'll let you know tomorrow

[EXC]

Re: Tradesgateway block me out of my course!

got it off this headed paper

I e-mailed the address on that though the reply wasn't that helpful.

Hi

Could you give me a telephone number I can contact you on please?

Many thanks

Good Morning,

Please could you send us your college agreement number.

Kind regards

Administration

[Amethyst]

Re: Tradesgateway block me out of my course!

At least it's a response of some sort, more than [MENTION=106581]Tmarques[/MENTION] been getting to date it seems. See if they will speak on the phone, if not it'll be formal complaint routes C&G and possibly sec 75 to CF4TS.