motorbility vehicle stolen

[moondancer]

My motorbility vehicle was stolen. The insurance have accepted total loss and verbally informed me claim is settled. Motorbility are treating me like a criminal and have taken back the courtesy car. This I'm told is based on informal information received from the police. I need advice as to whether I need legal help here. I'm without a vehicle , disabled and vulnerable , through no fault of my own .

[Amethyst]

Re: motorbility vehicle stolen

Informal Information from the police? Could this be something to do with proportional responsibility for the theft? eg leaving the keys in the ignition ?

Have Motobility written to you with their reasons ?