BT Wrongly Put Negative Mark on Credit File

[Spellkaster]

I have an issue with BT.

They have just recently put I have an outstanding balance of £10 on my account.

They have reported this to the Credit Reference Agencies, and as a result I have had a drop of 220 in my credit score!!!!!

However, when I had my recent bill, there was no outstanding balance at all.

I am waiting to hear back from a lady I know whom to contact about it but want some advice.

Because there is no outstanding balance showing on my account, can I ask BT for compensation for damage to my credit rating as I am now unable to apply for credit.

[Amethyst]

Have they put this as a default or as a late payment ? What does the marker show as?

[Spellkaster]

Have they put this as a default or as a late payment ? What does the marker show as?

On Clearscore, and Experian, its showing as a -£10 balance. I can't quite see if its saying default or late payment. But I've had nothing in writing from BT to say I owe this money thats why I am NOT happy.

[Amethyst]

-£10 balance is a credit ( ie at the point they reported last you had overpaid £10) I have a -£54 showing against my credit card on my file atm because I overpaid it.

I expect it's the newday default causing the drop in your rating.