overpaid

[concernedperson]

Re: overpaid

Not totally on topic but giving another companies view on how to deal with overpayment
A friend works for a training provider and has just changed their working week so they work a day less, strangely as her wages were different each month anyway thought the first months money into the bank was a bit high considering the change, but never got round to checking online payslip. Next wage slip arrives and she looks at it and there is a 20% deduction and a salary adjustment of 30.33 :tinysmile_hmm_t2: so she asks payroll to explain it?
Their reply was
"Whilst I can appreciate you wishing to have an explanation; there really shouldn't be a need for that, as you are fully aware that you received too much last month, because you knew that you had changed your hours and quite honestly I feel as an honest and loyal employee, you could have brought it to our attention, that we had missed it last month."

[Johnboy007]

Re: overpaid

Not totally on topic but giving another companies view on how to deal with overpayment
A friend works for a training provider and has just changed their working week so they work a day less, strangely as her wages were different each month anyway thought the first months money into the bank was a bit high considering the change, but never got round to checking online payslip. Next wage slip arrives and she looks at it and there is a 20% deduction and a salary adjustment of 30.33 :tinysmile_hmm_t2: so she asks payroll to explain it?
Their reply was
"Whilst I can appreciate you wishing to have an explanation; there really shouldn't be a need for that, as you are fully aware that you received too much last month, because you knew that you had changed your hours and quite honestly I feel as an honest and loyal employee, you could have brought it to our attention, that we had missed it last month."

What a load of crap from the employer..........
Surely the response should have been, sorry for the complete and utter cock-up with your wages.
As an honest employee, you obviously took the extra money as a tax refund.
As a token of good faith, and in view of our incompetence, please enjoy spending the extra bonus.

[moy]

Re: overpaid

Hi all thought I would give an update and thank you for the advice. We have just sent this letter to Next - so fingers crossed. Will update you as and when.

Further to my letter dated 30September and received by Next on the 1 October 2014.


Having received no response from you (not even a holding reply) I now consider the matter closed as I would assume that this is now outside your service standards. I replied promptly to your letter by telephone call and email to Capital Commercial Collections followed by a letter to you on the 30 September 2014.


I was disappointed when I found out that Capital Commercial Collections was a no win no fee debt collection company. It would have been polite for Next as a company to deal with this in the first instance.

Notice of a month was duly submitted (and worked) in good faith and final pay slip and P45 was received in July 2014. Overpayments should have been discovered at the point of the issue of the P45.

Overpayment not realised as such as it is due to employers’ error and employee thought it was rightfully theirs. Employee then spent the overpayment and it cannot be recovered. It would be onerous and unjust for the employee to repay the money than for the employer to forgo it.

I do not intend to deal with Capital Commercial Collections and would appreciate Next informing them that this matter is now closed.

[moy]

Re: overpaid

This arrived by email today - RE: OVERPAYMENT OF SALARY AMOUNT DUE £131.14 + £15.00 Administration Charge OUR CLIENT: Next Retail Limited Dear Ms We have been instructed regarding the above overpayment of salary. Despite previous communications, according to our Client, you have not reimbursed them. We are obliged to inform you that should this letter be ignored, we may be empowered to take further action to recover our Clients' monies. Should legal action be necessary, our Clients claim against you will be for the above amount plus the cost of such action where applicable. YOUR DEBT CAN BE SETTLED BY USING ONE OF THE METHODS SHOWN ON THE ATTACHMENT “WAYS TO PAY” You can pay by a variety of methods as shown on the attached document – “Ways to Pay”. Please ensure that our reference **is quoted with whichever method you choose, as this helps us to correctly allocate your payment. If you are unable to pay the debt in full, please call me on 01923 251888 to discuss your proposals for settlement or by email: payments@ccc-debts.com. DO NOT DELAY - PLEASE ACT NOW TO AVOID FURTHER ACTION For and on behalf of, CAPITOL COMMERCIAL COLLECTIONS LIMITED

[moy]

Re: overpaid

This was my reply Please see email below - I wrote again (21 October) to Mr B stating I had no response to my previous letter(30September) and now consider the matter closed! (I have receipt for the letters). I do not like the tone of your letter and will only deal with Next.

[concernedperson]

Re: overpaid

What a load of crap from the employer..........
Surely the response should have been, sorry for the complete and utter cock-up with your wages.
As an honest employee, you obviously took the extra money as a tax refund.
As a token of good faith, and in view of our incompetence, please enjoy spending the extra bonus.

Not quite sure what you are saying? Anyway they have received a written apology from the employers now, who on looking at it properly could understand how it looked.

[des8]

Re: overpaid

This was my reply Please see email below - I wrote again (21 October) to Mr B stating I had no response to my previous letter(30September) and now consider the matter closed! (I have receipt for the letters). I do not like the tone of your letter and will only deal with Next.

Hmm..... you have now actually responded to CCC having told Next you wouldn't!!
Advice is to ignore them completely and only communicate with Next.

Note that their letter is full of "may" and "might". They also refer to a "debt" as if the matter has been decided in their favour in court. Just more threatening methodology and how about the administration charge to correct their alleged error.