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Online Asda account suspended

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  • #1

    Online Asda account suspended

    My online Asda groceries account has been suspended because they think I have been requested too many refunds and have been monitoring it, however I only request refunds when my items are actually faulty. The quality of items are not great which means I regularly have to request refunds. As a result they said they have suspended my online account and I will have to go into the store to purchase items from now. I am worried that this will be on my criminal record now and will appear in enhanced DBS checks. When I spoke to the advisor on the phone they simply said my account is suspended and did not talk about any legal action or anything. Please can someone advise me on this? Thank you!
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  • #2
    Re: Online Asda account suspended

    This will not show up on your DBS checks - it is not a criminal record - the police have not been involved so really don't worry about that.

    Why not shop at Tesco or Ocado instead ?
    #staysafestayhome

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

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    • #3
      Re: Online Asda account suspended

      They suspended 3 accounts from me and i passed a DRB check recently with no issues.

      I wasn't returning stuff but i was abusing them

      M1
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      • #4
        Re: Online Asda account suspended

        Originally posted by sarah12345 View Post
        My online Asda groceries account has been suspended because they think I have been requested too many refunds and have been monitoring it, however I only request refunds when my items are actually faulty. The quality of items are not great which means I regularly have to request refunds. As a result they said they have suspended my online account and I will have to go into the store to purchase items from now. I am worried that this will be on my criminal record now and will appear in enhanced DBS checks. When I spoke to the advisor on the phone they simply said my account is suspended and did not talk about any legal action or anything. Please can someone advise me on this? Thank you!
        It would appear that ASDA no longer want your custom. That is of course their right, the suggestion to use other retailers makes I think sense.

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        • #5
          Hi what happend? Was there any repocosions on your end

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