Advice needed please

[homam]

Hi everyone,

I am looking for an advice,

I bought a land more than a year ago and completion didn’t happened because of a solicitor mistake. I have an exchange of emails which mentions that they were the cause of the loss of my deposit and I am not happy with the service they provided me but not a formal letter of complaint was sent. I instructed a solicitor to send them out a pre-action protocol letter and they responded to it which wasn’t satisfactory. We decided to go to the legal ombudsman and lodged a complaint. The ombudsman team replied to my complaint that pre-action protocol letter is not a letter of complaint and they need to see a letter of complaint and final response. Can I still submit a letter of complaint to the solicitor after we have sent them a pre-action protocol letter? Will the solicitor in question have to reply as they have already replied to my pre-action protocol letter? What are my options now?

Thanks for help

[atticus]

Your options appear to be to follow through with legal action.

[homam]

Thank you.
Can I still submit a letter of complaint to the service provider and carry on with the legal ombudsman complaint or it is too late now? As legal action and court costs will be expensive and I have already lost a lot of money.

[dslippy]

Atti has it right. There is nothing to say that you cannot submit a letter of complaint, but having put a foot down on the litigation path the response may be that the letter before action trumps it.

If your complaint is real then litigation may prompt a settlement.