How can I sue the Internet provider

[titant]

Hi,
Could anyone please help with few breif advices regarding my case with TALK TALK..

I had a contract with talk back to 2019, Talk talk made a mistake during the sign up ( which I think was deliberate to sign me the internet contract) ...After 2 months of deliberation and bad service talk talk admitted in writing the mistake and they offer me clearly to stop the contract without any cancellation fees, I accepted the offer to cancel with a big releif!!

Few month s later started receiving letters from debt collector asking me to pay money because TALK Talk asked them to do so, I was really stressed again and did not want to answer, later received many letters from different debt collector.

I received many warning letters and court actions over two years , I did appeal and explained to the court that talk talk admitted mistake and I presented the proof..... The Court accepted the appeal and asked me to prepare a defence .

I was in this contract just for 2 months only but The deby collector in his statement saying that I did not pay for the period of 7 months

I sent my defence to the court and to the debt collector as well and waited for the court date.... Surprinsingly I received few weks ago a letter from the debt colector saying that they are not interested to follow the case and no more court action

Extremely hard 2 years full of stress, 3 weeks ago I emailed talk talk asking them for compesantion for all the bad service, stress etc, but they never responded

Could anyone please advise what to do in this case, I would like to go for small claim case and ask for the maximum compensation as I'm very very upsted with Talk Talk

I will not advise anyone (even my ennemy) who suffer from blood pressure or anxiety to start any type of contract with Talk Talk ...

Kind regards

Sorry for the grammer!!

[ostell]

You have not lost anything so difficult to claim for a loss against Talk Talk.

[echat11]

Hi TITANT

That is a terrible experience.

You need to show that you have tried everything to resolve the matter before turning to the courts.

So you could write a Formal Letter of complaint to the CEO of TalkTalk. You need to get a Final Response / Deadlock letter before you make a complaint to the Services Ombudsman.

Write a Formal Letter of Complaint, email it to, explain whats happened, how it's effected you and what you want them to do -

Tristra Harrison
Cheif Executive
TalkTalk

tristia.harrison@talktalkplc.com

Let us know what they say.

[echat11]

You have not lost anything so difficult to claim for a loss against Talk Talk.

It's really one for Rob, but he / she been has been harassed by debt collectors, ended up in court for no reason except TalkTalk poor cuustomer service / administration.

https://www.pinsentmasons.com/out-la...-all-suppliers

R0b Can you take a look and advise, many thanks.

[islandgirl]

I think any claim is going to cause the OP much more stress and would be very difficult to win - there is no financial loss as Ostell says. I think a letter to the top person at Talk Talk is a really good idea but the court route not so much.