Hi all,
I recently received a NCC claim form raised by Drysden Fairfax on behalf of Lowell Financial regarding an O2 mobile contract. I've sent a CPR 31.14 which I received a response to, but it didn't mention an extension.
Brief timescale:
04/03/13 - Claim form issue date
06/03/13 - Received claim, N1CPC showing POC (attached)
06/03/13 - I filed my AoS online
07/03/13 - I sent a CPR 31.14 Request be recorded delivery (text of letter in post #2)
13/03/13 - I received a text message from them asking me to call
15/03/13 - I called out of curiosity. They asked if I had responded to the claim and I advised I had filed the AoS and sent a request for documents. They said ok and ended the call.
16/03/13 - I received a letter acknowledging receipt of CPR, advising they would revert to client for documents and forward. (attached)
--end--
Given that the CPR requested documents did not arrive within 7 days and no extension was mentioned, would the next step be to send an N244?
I noticed the POC mentions a CCA but I didn't think a mobile phone contract was covered under the CCA? I also noticed the POC was signed by a company rather than a person which I read is not the best thing they could have done (but I don't know why.)
Thanks, Kristian
I recently received a NCC claim form raised by Drysden Fairfax on behalf of Lowell Financial regarding an O2 mobile contract. I've sent a CPR 31.14 which I received a response to, but it didn't mention an extension.
Brief timescale:
04/03/13 - Claim form issue date
06/03/13 - Received claim, N1CPC showing POC (attached)
06/03/13 - I filed my AoS online
07/03/13 - I sent a CPR 31.14 Request be recorded delivery (text of letter in post #2)
13/03/13 - I received a text message from them asking me to call
15/03/13 - I called out of curiosity. They asked if I had responded to the claim and I advised I had filed the AoS and sent a request for documents. They said ok and ended the call.
16/03/13 - I received a letter acknowledging receipt of CPR, advising they would revert to client for documents and forward. (attached)
--end--
Given that the CPR requested documents did not arrive within 7 days and no extension was mentioned, would the next step be to send an N244?
I noticed the POC mentions a CCA but I didn't think a mobile phone contract was covered under the CCA? I also noticed the POC was signed by a company rather than a person which I read is not the best thing they could have done (but I don't know why.)
Thanks, Kristian
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